Whether you’re dealing with a frustrated caller who claims they were given the wrong information or you’ve noticed a recurring issue in customer interactions, without a record of these conversations it can become a bit of a guessing game. That\u2019s where call recording and transcription can help.<\/p>\n\n\n\n
Recording business calls ensures clarity, protects your team, and helps you improve customer service pain points. Whether for quality assurance, compliance, or training, having a record of the call means you never have to rely on memory or hearsay again.<\/p>\n\n\n\n
With Enfonica, enabling call recording and transcription for inbound and outbound calls is simple. Here\u2019s how it works and how you can put it to use.<\/p>\n\n\n\n
Enfonica gives you full control over which calls to record and when recording starts.<\/p>\n\n\n\n
You can enable call recording for incoming calls in two ways:<\/p>\n\n\n\n
Both options allow you to choose between:<\/p>\n\n\n\n
\ud83d\udc49 Tip:<\/strong> Use the Play <\/em>step in Enfonica Flow to notify callers that their call may be recorded for compliance and training. Upload a custom message or use Enfonica\u2019s Text-to-Speech (TTS) feature.<\/p>\n\n\n\n Call recording is also available for outbound calls via Enfonica SIP trunks. You can choose to start recording when the call is picked up (“on answer”) or when the call is connected to the other party (“on bridge”).<\/p>\n\n\n\n Enfonica also offers advanced call recording settings, including: Not every call needs to be recorded. With Enfonica Flow, you can selectively record calls based on the caller\u2019s choices in an IVR menu.<\/p>\n\n\n\n For example: a customer calls your 1300 number and hears: “Thanks for calling My Business. Press 1 for sales or 2 for support.”<\/em> <\/p>\n\n\n\n By placing the Recor<\/em>d step under the 2nd exit, only support calls will be recorded, allowing you to review and improve customer service interactions without storing unnecessary sales calls.<\/p>\n\n\n\n When enabling call recording, you can optionally choose to have the audio transcribed to text. This makes it easy to:<\/p>\n\n\n\n You need to comply with certain laws and regulations, including those regarding obtaining consent to record. Enfonica recommends that you consult with your legal counsel to make sure that you are complying with all applicable laws in connection with communications you record or store using Enfonica.<\/p>\n\n\n\n Recording and transcribing calls doesn\u2019t have to be complex. With Enfonica, you can configure call recording instantly, capture important conversations, and gain valuable insights from your customer interactions.<\/p>\n\n\n\n \ud83c\udf99\ufe0f Ready to enable call recording for your business, simply login to the Enfonica Console<\/a> or speak to our sales team<\/a> for assistance.<\/p>\n","protected":false},"excerpt":{"rendered":" Whether you’re dealing with a frustrated caller who claims they were given the wrong information or you’ve noticed a recurring issue in customer interactions, without a record of these conversations…<\/p>\n","protected":false},"author":4,"featured_media":522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[34,16],"tags":[],"yoast_head":"\nRecord outgoing phone calls<\/strong><\/h4>\n\n\n\n
\u2705 Trimming silence from the beginning and end of the recording.
\u2705 Sending a webhook when call recordings are ready.
\u2705 Transcribing call recordings to text.<\/p>\n\n\n\nRecord some calls, but not all<\/h2>\n\n\n\n
Transcribe your calls to text<\/h2>\n\n\n\n
Keep compliant<\/strong><\/h4>\n\n\n\n
Get started with call recording today<\/h2>\n\n\n\n