--- title: "Set up voicemail to email in Flow" url: "https://enfonica.com/help/flow/voicemail-to-email" summary: "Add a Voicemail step to a flow with your email address as a recipient, publish the flow, and make it your number's first incoming call handler. Each message arrives by email with the recording attached and the caller's number, plus a transcription if you turn it on." type: how-to audience: customers products: ["Flow", "Phone Numbers"] who_can_do_this: "Whoever manages your Enfonica project" --- # Set up voicemail to email in Flow **Short answer:** Add a Voicemail step to a flow with your email address as a recipient, publish the flow, and make it your number's first incoming call handler. Each message arrives by email with the recording attached and the caller's number, plus a transcription if you turn it on. **Applies to:** Flow, Phone Numbers **Who can do this:** Whoever manages your Enfonica project ## Before you start - An Enfonica phone number that takes voice calls. - The email addresses or mobile numbers that should receive each message. - A computer, because the Flow editor needs a larger screen than a phone. ## Choose where voicemail fits in your flow The **Voicemail** step plays a greeting, records the caller's message, and sends it to everyone you list. It's a terminating step, so nothing comes after it. Put it wherever callers should be able to leave a message. | Where you put it | What callers get | | --- | --- | | Directly under the start of the flow | Every call goes to voicemail, for example on an after-hours or callback line. | | In a **Call** step's **Incomplete** exit | The call rings your team first, and goes to voicemail when nobody answers or the line is busy. | | In a **Time & Day** step's **No Match** exit | Calls outside business hours go to voicemail. See [Route calls by business hours](https://enfonica.com/help/flow/route-calls-by-time-of-day). | | Under a key in a **Menu** step | Callers who choose that option leave a message. See [Build a phone menu](https://enfonica.com/help/flow/phone-menu-ivr). | ## Add the Voicemail step 1. In the [Enfonica Console](https://console.enfonica.com/), go to **Flow**. 2. Open your flow, or select **Create flow**. 3. Drag the **Voicemail** step from the left sidebar to where it belongs in the flow tree. Then select it to open its step form. 4. Select **Add recipient**, select **Add email**, enter the email address, and then select **Confirm**. Repeat this step for each person who should receive the messages. 5. Under **Voicemail prompt**, check the greeting. It starts as text-to-speech saying "Please leave a message after the beep". To change it, enter your own words on the **Speak** tab, upload an .mp3 or .wav recording on the **Upload** tab, or choose a recording you've used before on the **Library** tab. 6. To have each message turned into text as well, turn on **Transcribe**. Transcription works in English only, and it's charged at the transcription rate on [Pricing](https://enfonica.com/pricing). 7. To tell your lines apart in your inbox, open **Advanced controls**, and set a **Subject**, such as `Sales`. You can also change the **Max recording duration** there. Messages can be 10 to 600 seconds long, and start at 60. ## Send a text message as well A voicemail can go to a mobile by SMS as well as, or instead of, email. Select **Add recipient**, select **Add phone number**, and then enter the mobile number in full international format, for example `+61491570156`. The SMS shows the caller's number, the transcription if **Transcribe** is on, and a link to listen to the message. The link expires after 14 days. To keep recordings for longer, add an email recipient too. ## Publish the flow and connect your number 1. Select **Publish**, and give the flow a name if the editor asks for one. The editor confirms with "Flow published". 2. Go to **Phone Numbers > My numbers**, and select your number. 3. Under **Incoming call handlers**, select **Add**, select **Flow**, and then choose your flow. 4. Use the arrows next to the handlers to move the flow to the top of the list, and then select **Save Changes**. The flow must be first in the list. A handler above it takes every call, so callers never reach your voicemail. ## What each voicemail email looks like Each message arrives as an email from Enfonica Voicemail. To recognize it and allow it through your spam filter, look for these details: - **From**. `noreply@notifications.enfonica.com` - **Subject**. "New voicemail", or "New voicemail: Sales" when the step has a **Subject**. - **Body**. The caller's number, or "a private number" when they withheld it, and the transcription when **Transcribe** is on. - **Attachment**. The recording, named with the date and time of the message. With **Transcribe** on, the email is sent after the transcription is ready. ## Check that it worked 1. Call your number from a mobile in a way that reaches the **Voicemail** step. For example, if it follows a **Call** step, let that call ring out. 2. Listen for your greeting. Then leave a message of a few seconds, and hang up. 3. Check the inbox of each recipient. The email arrives from `noreply@notifications.enfonica.com` with the recording attached. If the email doesn't arrive, look in your spam or junk folder first. For other causes, including a mobile's own voicemail answering before the call reaches yours, see [Voicemail emails don't arrive](https://enfonica.com/help/flow/flow-not-working#voicemail-email-missing). ## Questions ### Can I play a message without taking a voicemail? Yes. Use a **Play** step instead of a **Voicemail** step. Callers hear your recording or text-to-speech message, and no voicemail is recorded. ### Can different numbers have different greetings? Yes. A flow plays the same greeting to every number that uses it, so give each number its own flow. To save time, open your first flow, and use **Duplicate** in the editor's menu. Then change the greeting, and publish the copy. ### Can I get voicemail when my phone system is offline? Yes. If your phone system connects through Cloud SIP, a voicemail flow can take calls while the phone system is offline. To learn how, see [Configuring voicemail failover for a SIP trunk](https://enfonica.com/blog/configuring-voicemail-failover-for-a-sip-trunk/). ## What to send us Include these so we can check your flow. - The phone number that calls go to. - The name of the flow. - The date and time of a call that went the wrong way, with your timezone, and what you expected to happen. [Contact support](https://enfonica.com/contact-support?article=%2Fhelp%2Fflow%2Fvoicemail-to-email&topic=other) ## Related - [Calls aren't following your flow](https://enfonica.com/help/flow/flow-not-working.md) - [Forward calls to a mobile or another number](https://enfonica.com/help/flow/forward-calls-to-mobile.md) - [Route calls by business hours and public holidays in Flow](https://enfonica.com/help/flow/route-calls-by-time-of-day.md) - [Build a phone menu (IVR) in Flow](https://enfonica.com/help/flow/phone-menu-ivr.md) - [Flow step: Voicemail (docs)](https://enfonica.com/docs/flow/steps/voicemail/) - [Configuring voicemail failover for a SIP trunk (blog)](https://enfonica.com/blog/configuring-voicemail-failover-for-a-sip-trunk/) --- Web version: https://enfonica.com/help/flow/voicemail-to-email