--- title: "Connect Microsoft Teams Direct Routing to Enfonica" url: "https://enfonica.com/help/teams-direct-routing/connect-teams-direct-routing" summary: "Create a Teams Direct Routing SIP domain and phone numbers in the Enfonica Console. Your IT team or MSP then verifies the domain in Microsoft 365 and configures Teams with PowerShell. Enfonica never needs admin access to your tenant." type: how-to audience: everyone products: ["Teams Direct Routing", "Cloud SIP", "Phone Numbers"] works_with: ["Microsoft Teams Phone", "Microsoft Teams PowerShell module"] who_can_do_this: "A Microsoft 365 Global Administrator, and whoever manages your Enfonica project" --- # Connect Microsoft Teams Direct Routing to Enfonica **Short answer:** Create a Teams Direct Routing SIP domain and phone numbers in the Enfonica Console. Your IT team or MSP then verifies the domain in Microsoft 365 and configures Teams with PowerShell. Enfonica never needs admin access to your tenant. **Applies to:** Teams Direct Routing, Cloud SIP, Phone Numbers **Works with:** Microsoft Teams Phone, Microsoft Teams PowerShell module **Who can do this:** A Microsoft 365 Global Administrator, and whoever manages your Enfonica project ## Before you start - An Enfonica account with a project. - A Microsoft 365 Global Administrator to configure your tenant. - For each user who will make calls, a license that includes Teams plus a Teams Phone Standard license. - The Microsoft Teams PowerShell module installed on the computer you'll configure Teams from. ## Who does what Setup happens in two places: - **The Enfonica Console**. You create a Teams Direct Routing SIP domain, which is your SIP trunk, and the phone numbers your users call from. - **Your Microsoft 365 tenant**. Your IT team or MSP verifies the SIP domain, assigns licenses, and configures Teams to use it. You stay in control of Microsoft 365. Enfonica never needs admin access to your tenant. ## Create a Teams Direct Routing SIP domain Your SIP domain is ready as soon as you create it. 1. Sign in to the [Enfonica Console](https://console.enfonica.com/), and open your project. 2. Go to **Cloud SIP**, and select **New SIP domain**. 3. For **Type**, select **Teams Direct Routing**. 4. Enter a **SIP domain ID**, and complete the steps to create the SIP domain. 5. Note the SIP domain's FQDN (fully qualified domain name). It's shown at the top of the SIP domain's page, next to **SIP domain**, in the format `.sip.enfonica.com`. You'll use it in Microsoft 365. > **Note:** A new Teams Direct Routing SIP domain starts with one channel, so only one outgoing call can be in progress at a time. Incoming calls don't count toward it. You're billed on your channels, so set them to the number of simultaneous outgoing calls your users need. > > Where you change them depends on your account. On the SIP domain's page, select **Edit** next to **Bundle plan**, or change the **Channel limit** field in the **Teams direct routing** section. Then select **Save Changes**. ## Add your phone numbers Each user needs a phone number to call from and be called on. You might also want more numbers for main business lines. 1. If you haven't created a [regulatory listing](https://enfonica.com/help/phone-numbers/regulatory-listings) yet, go to **Phone Numbers > Regulatory listings**, create one, and complete the steps. You need one before you can buy numbers. 2. Go to **Phone Numbers > Purchase**, search for a number, and select it to buy it. 3. On the number's page, under **Call settings**, in **Incoming call handlers**, select **Add**, and then select **SIP**. 4. Select **Load balancer**, and then select the load balancer named `teams@`. 5. Select **Save Changes**. 6. Repeat these steps for each number you need. To keep your current numbers, [port them to Enfonica](https://enfonica.com/porting). Requesting a port takes about two minutes, and porting has zero service interruptions. ## Verify the SIP domain in Microsoft 365 Your Global Administrator verifies the FQDN so that Teams can use it. 1. In the [Microsoft 365 admin center](https://admin.microsoft.com/), go to **Settings > Domains**, and select **Add domain**. 2. Enter your FQDN as the domain name, and continue. 3. For the verification method, select **Add a TXT record**, and continue. 4. Copy the **TXT value**. It starts with `MS=`. 5. In the Enfonica Console, open your SIP domain. In its **Teams direct routing** section, select **Verify**. 6. Paste the TXT value into **TXT record value**, and select **Verify**. 7. In the Microsoft 365 admin center, select **Verify**. If verification doesn't succeed, wait a few minutes and try again. 8. When you're asked how to connect your domain, select **more options**, then **Skip and do this later**, and then **Continue**. You don't need to add any other DNS records. After the domain is verified, Teams can use it. ## Configure Teams Finish the connection in Teams with PowerShell. The [Teams Direct Routing guide in the docs](https://enfonica.com/docs/cloud-sip/guides/teams-direct-routing/) has a ready-to-run script for each step. 1. Create a Microsoft 365 user whose primary email address is on your FQDN, such as `user@`. 2. Assign the user the free **Microsoft Teams Phone Resource Account** license. This activates the FQDN in Teams. You can remove the user after setup. 3. Sign in with `Connect-MicrosoftTeams`. 4. Create the dial plan for Australia. It converts the numbers your users dial into full international format. 5. Create the PSTN usage record and voice routing policy. 6. Create the voice route, with your FQDN as its gateway. 7. For each user, assign their phone number as a Direct Routing number in full international format, for example `+61255501234`. Then grant them the voice routing policy and dial plan. ## Check that it worked 1. Open the Teams desktop app, and go to **Calls**. A dial pad appears. 2. Call a mobile from the dial pad. The mobile rings. 3. Call the user's Enfonica number from a mobile. The call rings in Teams. If there's no dial pad, Microsoft 365 might not have finished applying your changes. Wait for it to catch up, and then restart the Teams app. To check why the dial pad is missing, you can also use Microsoft's [Remote Connectivity Analyzer](https://testconnectivity.microsoft.com/tests/TeamsDialpadMissing/input). ## If calls don't work Most problems after setup are in the Teams configuration, which your IT team or MSP fixes in your tenant. For each symptom and who fixes it, from 404 Not Found on incoming calls to a second outgoing call failing, see [Teams Direct Routing calls fail or don't ring](https://enfonica.com/help/teams-direct-routing/teams-calls-not-working). ## Questions ### How is Teams Direct Routing billed? Teams Direct Routing is billed per channel, plus calls, instead of per user. A channel is one simultaneous outgoing call, and all your users share your channels. For today's rates, see [pricing](https://enfonica.com/pricing). ### Is Enfonica an Operator Connect operator? No. Enfonica connects to Teams through Direct Routing. Your IT team or MSP sets it up in your own tenant. ## What to send us Include these and we can find the call straight away. - The number that made the call and the number it called, in full international format (for example +61255501234). - The date and time of the call, with your timezone. - Whether the call was inbound or outbound. - The call ID, if the Console shows the call. - What happened: an error message, silence, a busy tone or a dropped call. [Contact support](https://enfonica.com/contact-support?article=%2Fhelp%2Fteams-direct-routing%2Fconnect-teams-direct-routing&topic=call-fault) ## Related - [Teams Direct Routing calls fail or don't ring](https://enfonica.com/help/teams-direct-routing/teams-calls-not-working.md) - [Some calls fail when you're busy](https://enfonica.com/help/call-troubleshooting/calls-fail-when-busy.md) - [Teams Direct Routing](https://enfonica.com/products/teams-direct-routing) - [Configuring Teams Direct Routing, with PowerShell scripts (docs)](https://enfonica.com/docs/cloud-sip/guides/teams-direct-routing/) - [Cloud SIP limits (docs)](https://enfonica.com/docs/cloud-sip/limits/) --- Web version: https://enfonica.com/help/teams-direct-routing/connect-teams-direct-routing