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Enfonica Call Tracking Service Terms

Last modified: September 14, 2026

Use of the Call Tracking service ("Call Tracking") is subject to these Call Tracking Service Terms (these "Terms"), in addition to the Agreement, the AUP and any other terms incorporated into the Agreement. If there is a conflict between these Terms and the Agreement, the Agreement will control.

Capitalized terms have the meaning stated in the applicable agreement between Customer and Enfonica.

1. Fees and Fair Use.

1.1 Fees. The Fees applicable to Call Tracking are also set forth here: https://calltracking.au/pricing.

1.2 Per-Call Fees. Certain Call Tracking plans are charged on a per-call basis, and may include a quantity of calls as part of a recurring fee, in each case as set forth in the Fees. Certain calls, such as calls with a short duration, may be provided at no charge, as set forth in the Fees.

1.3 Fair Use. Per-call pricing assumes call durations and calling patterns consistent with reasonable and standard business use. If Enfonica determines, in its sole discretion, that Customer's use of Call Tracking is inconsistent with reasonable and standard business use, including without limitation:

  • high average call durations;
  • an excessive proportion of short duration calls (including calls provided at no charge);
  • calling patterns intended to exploit per-call billing, inclusions, or calls provided at no charge; or
  • Artificially Inflated Traffic;

then Enfonica may, upon notice to Customer, convert Customer's Call Tracking billing from per-call billing to per-minute billing on a prospective basis.

1.4 Artificially Inflated Traffic. "Artificially Inflated Traffic" means a flow of calls that is disproportionate to the flow of calls that would be expected from good faith commercial practice, including calls generated by automated means or calls that are not made for a genuine communication purpose.

1.5 Use of Tracking Numbers. Phone numbers provisioned via Call Tracking are provided for the purpose of call tracking, measurement, and attribution. Customer agrees not to use phone numbers provisioned via Call Tracking: (a) as a primary business phone line or for purposes unrelated to call tracking; or (b) to generate or facilitate Artificially Inflated Traffic.

2. Phone Numbers.

2.1 No Interest in Numbers. Except as set forth in Section 2.2, Customer has no right, title or interest in any phone numbers provisioned by Enfonica via Call Tracking, and such numbers remain subject to the rules and restrictions imposed by telecommunications providers and regulators, as set forth in the AUP.

2.2 Customer Rights of Use. Customer may use a 1300 or 1800 number for which Customer holds the rights of use ("ROU") with Call Tracking, and Customer retains its ROU in such numbers. Enfonica does not lease or license smartnumbers, and does not register or hold ROU on behalf of Customer.

2.3 Porting. Customer must not obtain phone numbers via Call Tracking for the purpose of promptly porting them away from Enfonica.

2.4 Deferred Activation Fee. Where Enfonica has activated a 1300 or 1800 number for Customer without charging an activation fee, and that number is subsequently ported away from Enfonica, the waived activation fee of $75 (excluding GST) per number will become payable by Customer.

2.5 Number Provisioning. Plans that include phone numbers as part of a recurring fee assume that Customer will retain provisioned numbers for ordinary business use. Enfonica incurs costs from telecommunications providers each time a phone number is provisioned. If Enfonica determines, in its sole discretion, that Customer is repeatedly provisioning and releasing phone numbers in a manner inconsistent with reasonable and standard business use, Enfonica may, upon notice to Customer, charge the applicable activation Fees and/or per-number Fees for phone numbers subsequently provisioned by Customer, notwithstanding any inclusion.

3. Call Recording, Transcription and AI.

3.1 Consent. If Customer enables call recording, Customer is responsible for complying with all applicable laws relating to the recording and monitoring of communications, and for securing all required prior consents, as set forth in the Agreement and the AUP. This includes, without limitation, the Telecommunications (Interception and Access) Act 1979 (Cth), the Privacy Act 1988 (Cth), and applicable state and territory surveillance devices and listening devices laws. Enfonica may provide features to assist Customer, such as a pre-call recording announcement; Customer is responsible for determining whether such features are sufficient for Customer's compliance, and Enfonica does not provide legal advice.

3.2 AI Features. Call Tracking includes features that use artificial intelligence ("AI Features"), including but not limited to transcription, AI call insights, and the analysis and summarization of calls, recordings, and other communications. Customer must ensure that any notice given, and any consent secured, in connection with its use of Call Tracking (including call recording) covers the processing of communications and recordings by automated AI systems.

3.3 AI Data Handling. Enfonica uses commercially reasonable measures to ensure that Customer Data processed by AI Features is not used to train generalized AI models. AI processing may occur in Australia or the United States; recordings and transcripts remain stored in Australia.

3.4 Retention. Recordings and transcripts are retained for 12 months from the date of the call, after which they may be deleted without liability. A longer retention period may be available at Customer's request and may incur additional storage charges.

4. Tracking Code.

4.1 License. Enfonica grants Customer a limited, non-exclusive, non-transferable license to install the Call Tracking JavaScript code and related code snippets (the "Tracking Code") on websites that Customer owns or controls, or is authorized to modify, solely for the purpose of using Call Tracking.

4.2 Customer Responsibilities. Customer is responsible for: (a) its deployment of the Tracking Code, including on any website operated by a third party that Customer is authorized to modify; (b) ensuring that the privacy policy and collection notices applicable to each website on which the Tracking Code is installed permit the collection of visitor and caller data via the Tracking Code and Call Tracking, as required by applicable law; and (c) removing the Tracking Code from all websites when Customer stops using Call Tracking.

5. Third-Party Integrations.

5.1 Integrations. Call Tracking may support integrations with third-party products and services (such as advertising and analytics platforms). Customer directs Enfonica to disclose data to the third-party products and services that Customer connects to Call Tracking, and Customer's use of those products and services is subject to Customer's agreement(s) with the relevant third party. Enfonica does not control third-party products and services and disclaims all liability for them, including for any changes to their APIs, integrations, or data-sharing arrangements.

6. Data Availability After Termination.

6.1 Data Availability. If Customer stops using Call Tracking, or the Agreement is terminated, Enfonica will make Customer's Call Tracking data available to Customer for at least 30 days, after which Enfonica may delete such data without liability, except where retention is required by law.