Flow Step: Route by State

The Route by State step allows you to route calls by the caller's location. State routing is only available for Australian states and only works with Australian 13, 1300 and 1800 phone numbers. The feature is widely supported across carriers and devices in Australia. For a small percentage of calls, caller location cannot be determined, and as such you should always configure the "No Match" exit with a sensible default.

Configuration

Field	Description
State options	Add additional States to route by.

Exits

The Route by State step can have an exit for each Australian State.

Type	Description
State Name	The exit which matches and Australia state. There cannot be the same state defined twice.
No Match	The Route by State will use the no match exit if there was an issue where the callers location could not be identified or it does not match any of the defined state exits.