About Enfonica

Australia's cloud telco.

Enfonica is an Australian cloud telco based in Brisbane. We carry the voice traffic for some of Australia's largest call centers, and power the phone numbers, SIP trunks, voice and SMS that businesses and developers build on.

Talk to sales See how our network works
  • 400M+ calls processed
  • 99.99%+ uptime
  • Profitable and Australian-owned
3,000+staff in the largest Genesys Cloud contact center we connect.
0single points of failure, across three Google Cloud zones in Sydney.
2.7 smedian SMS delivery, from send to delivery receipt.
InstantlySIP trunks and phone numbers are ready in the Console.

As of October 2026.

What we do

One platform, from the network up.

Everything Enfonica sells runs on our own cloud telephony platform. Use the tools that are ready to go, build on the building blocks, and rely on the network underneath both.

Ready to use

Run your calls and messages without writing code.

  • Console

    Numbers and SIP trunks ready instantly, every call in view, and full SIP traces when you need them.

  • Flow

    IVRs and call routing in a visual editor, or built for you by our team.

  • SMS Marketing

    Campaigns from first idea to every handset, with link tracking and opt-outs built in.

  • Analytics

    Call dashboards and scheduled reports, by number, location or cost.

  • Call Tracking

    Call tracking and attribution for marketing agencies.

Building blocks

Connect the systems you run, or build your own.

  • Cloud SIP

    SIP trunks for Genesys Cloud, 3CX and your PBX, plus Teams Direct Routing.

  • Cloud Voice

    Make, receive and control calls with an API and docs your AI coding assistant can follow.

  • Cloud SMS

    Send and receive SMS by API, with a median delivery time of 2.7 seconds.

  • Phone Numbers

    Local, mobile, 1300 and 1800 numbers, and porting that takes two minutes to request.

The network

Underneath everything.

  • Highly availableThree Google Cloud zones in Sydney, with no single point of failure.
  • Fault tolerantOver-provisioned edges, services that scale with every call, and failover between carriers.
  • Low latencyCalls travel over Google's premium network to the closest handoff point.
  • Carrier interconnectsConnected to Vocus, Symbio and Bandwidth.
  • DevOps and SecOpsBest-practice rollouts, full monitoring and a defensive security posture.
See the network in action
Our network

Built with no single point of failure.

Every part of our network runs as multiple instances across three Google Cloud zones in Sydney, and if a zone fails, the other two keep taking calls. The edge is over-provisioned to absorb sudden spikes, and the services behind it scale up and down with traffic.

Your calls travel over Google's premium network to the closest handoff point, and we connect to several carriers for numbering and fault-tolerant outbound calling, with automatic failover between them.

When one customer's traffic spiked to 1,500 simultaneous calls, their old carrier fell over. We didn't.

System status Status page
Who relies on us

The calls Australian businesses depend on.

From contact centers to the apps developers build, here's who runs on Enfonica.

Contact centers

The carrier behind dozens of Genesys Cloud contact centers.

Contact centers on Genesys Cloud and other platforms bring Enfonica as their carrier for inbound and outbound voice and SMS. The largest has more than 3,000 staff.

  • Cloud SIP
  • Cloud SMS
  • 1300 and 1800 numbers
  • Porting
  • Genesys Cloud
SIP trunking for contact centers
MSPs and IT providers

Set up SIP trunks and Teams Calling for clients instantly, at pay-as-you-go prices that scale with you.

  • Cloud SIP
  • Teams Direct Routing
  • Phone Numbers
Partner with us
Software and SaaS

Build calling and SMS into your product with our APIs and agent-ready docs.

  • Cloud Voice
  • Cloud SMS
  • Numbers by API
Explore the voice API
Telcos and resellers

Run voice termination, phone numbers and SMS for your own customers on our network.

  • Voice termination
  • Phone Numbers
  • Cloud SMS
Market and social research

Outbound survey calls from the dialers research teams already use, with caller ID tools that help calls get answered.

  • SIP for dialers
  • Caller ID tools
  • Email-to-SMS

Businesses of every size run their phone numbers, call flows and SIP trunks on Enfonica too. See our 22 cloud telephony use cases.

  • Teachers Mutual Bank
  • Wine Selectors
  • Spearline
  • iSelect
  • Arise Solar
  • Givetel
  • Q&A Market Research
  • Mino IT Managed Services
  • NURV
  • Taverner Research Group
  • The Social Research Centre

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre
From our founder

Why we built Enfonica.

I've spent 21 years in telco, as an engineer, a platform architect and a founder. I've built call switching and billing platforms, negotiated carrier agreements, drafted customer contracts, and everything in between, so I've seen how this industry works from the inside.

Too often, it works against its own customers. I've watched businesses get a raw deal in every way you can imagine, from billing that quietly favors the carrier, to contracts that are impossible to exit, to port-out requests rejected on a technicality, just to make leaving harder. None of that should be normal.

Enfonica is the telco I always wanted to build, and it starts with being straight with people. Our prices are published, and our agreements are easy to understand. Your numbers are yours, so if you ever decide to leave, we won't stand in your way.

Honesty is only half of it. At its heart, Enfonica is an API-first telephony platform, and we're passionate about it. Things you'd normally wait weeks for, like a new SIP trunk or a new number, are ready instantly in the Console, and when you need help, you'll reach telco specialists, backed by the engineers who run the network.

I think that's why most of our early customers are still with us. Enfonica is Australian-owned and profitable, and we're building it for the long haul.

Shane Mitchell, founder and CEO of Enfonica
Shane MitchellFounder and CEO, Enfonica
How we work

Fast when you do it yourself, expert when you don't.

Self-service, instantly

Create SIP trunks, buy numbers and change routing in the Console, and it's live straight away. A port takes two minutes to request, and your number keeps working the whole way through. Here's how switching to Enfonica works.

Support from telco specialists

Support starts with a ticket, answered by our support team. They're telco specialists, backed by the engineers who run the network. Start with the Help Center, or contact support.

Built for you, if you'd rather

We design and build call flows for customers who'd rather not do it themselves.

Pay-as-you-go pricing

Our pay-as-you-go prices are published on our pricing page. Commit to a monthly spend for additional discounts.

What we believe

Telco shouldn't be difficult.

It just works.

The calls you depend on need to connect. Reliability comes first in everything we build, and it's why the network works the way it does.

You're in control.

Your numbers, trunks and routing are yours to change, instantly, without waiting on anyone.

Know our stuff, and care.

We're passionate about telco. It shows in the details, from a SIP trace in the Console to the way we answer a ticket.

Key facts

Enfonica at a glance

Company
Enfonica Pty Ltd
ABN
64 637 859 771
Headquarters
Level 11/88 Tribune Street, South Brisbane QLD 4101, Australia
Ownership
Australian-owned and profitable
What we do
Cloud telco: SIP trunking, Microsoft Teams Direct Routing, phone numbers and porting, a voice API, SMS and call flows
Network
Three Google Cloud zones in Sydney, with no single point of failure
Coverage
Australia and New Zealand, with outbound calling internationally. International phone numbers and other services on request
Pricing
Pay-as-you-go, published at enfonica.com/pricing, with lower rates when you commit to a monthly spend
Support
Through the Help Center and support tickets; live status at enfonica.status.io
Memberships
Telecommunications Industry Ombudsman (TIO) and Australian Financial Complaints Authority (AFCA)
Questions

Frequently asked

Is Enfonica Australian-owned?

Yes. Enfonica is Australian-owned and profitable, with its headquarters in Brisbane and its network in Sydney.

Where does Enfonica's network run?

Across three Google Cloud zones in Sydney. Every part of the network runs as multiple instances across those zones, so there's no single point of failure, and it has run with more than 99.99% uptime.

Does Enfonica work with Genesys Cloud, Microsoft Teams and 3CX?

Yes. Dozens of Genesys Cloud contact centers connect to Enfonica as their carrier. Microsoft Teams connects through Direct Routing, and 3CX and most other PBXs connect with a standard SIP trunk.

Is there a minimum spend?

Not necessarily. Every customer has an agreement with us, and many have no minimum spend. Our pay-as-you-go prices are published, and when you commit to a monthly spend, we reduce your rates. We can also take your planned traffic into account when we set them.

Which carriers does Enfonica connect to?

We connect to several carriers, including Vocus, Symbio and Bandwidth, for numbering and fault-tolerant outbound calling.

How do I get help?

Search the Help Center, or raise a ticket through our support form. Our support team are telco specialists, backed by the engineers who run the network.

Brisbane, our home.

Level 11/88 Tribune Street, South Brisbane, QLD 4101. Get directions to our Brisbane office

Brisbane city skyline at sunset

Come join us. We are always on the lookout for talented and motivated people to join our team. Email our careers team