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Guides and fixes from Enfonica support for Cloud SIP, Teams, phone numbers, porting, SMS and Flow.
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System status
Status page
Something not working?
Outbound calls aren't going through
Calls from your PBX are refused or get an error code.
Calls aren't reaching your PBX
Nothing rings, or your PBX rejects the call.
Some calls fail when you're busy
You've usually reached your channel limit.
Can't sign in to the Console
Your email isn't accepted, or sign-in keeps failing.
SMS from your business name won't send
Australian SMS need a registered sender ID.
You got an overdue reminder
Usually no card is saved, or a payment failed.
Browse by topic
Connect your phone system
Set up Cloud SIP with 3CX, Microsoft Teams or any SIP PBX.
Calls and call problems
Fix failed calls, SIP errors, caller ID and call quality.
- Outbound calls aren't going through
- Calls aren't reaching your PBX
- Find a call and read its SIP trace
- Caller ID problems: wrong number, private calls, rejected, or spam
- Some calls fail when you're busy
Show all 13 articles
Phone numbers and porting
Buy numbers, move them to Enfonica and manage them.
- Port your phone numbers to Enfonica
- Buy a phone number
- Choose where calls to your number go
- Why was my port rejected?
- Why does my number show as spam, or ask me to press a key to connect?
Show all 12 articles
- Delete a phone number, or get one back
- How do 1300 and 1800 numbers work?
- How long does a port take, and what happens on cutover day?
- Port a number away from Enfonica
- Switch your business phones and SMS to Enfonica
- What is a regulatory listing, and why does my number need one?
- Your numbers have ported, but calls aren't arriving
SMS and sender IDs
Send SMS, register sender IDs and understand SMS billing.
Flow call routing
Route calls by time of day, build menus and set up voicemail.
Billing, account and security
Invoices and payments, signing in, users and keeping your account secure.
Developers and data
API access, call and SMS records, and exports.
Switching to Enfonica
Move your numbers, phone system and SMS to Enfonica.
- Switch your business phones and SMS to Enfonica
- Port your phone numbers to Enfonica
- Connect your PBX to Cloud SIP
- Connect Microsoft Teams Direct Routing to Enfonica
- Register an alphanumeric sender ID for SMS in Australia
Show all 7 articles
Popular articles
- Outbound calls aren't going through Start with the error on the failed call, in your PBX's call log or in Cloud Voice > Calls in the Enfonica Console. Codes such as 403, 484, and 503 Channel Limit Reached come from Enfonica and point to a setting you can change. Codes such as 404 and 486 come from the phone network beyond Enfonica.
- Connect 3CX to Cloud SIP Add Enfonica in 3CX as a Generic SIP Trunk (IP Based), with your SIP domain as the registrar and authentication set to "Do not require - IP based". Enter your DIDs and caller IDs in +E.164. Then send your numbers to 3CX through a load balancer in the Enfonica Console.
- Port your phone numbers to Enfonica Request the port in the Enfonica Console under Phone Numbers > Port-in requests. Enter the account number, name, and address exactly as your latest bill shows them, and attach the bill. Your numbers keep working with your current provider throughout, so keep that service until we confirm the port is complete.
- Register an alphanumeric sender ID for SMS in Australia To send SMS to Australian numbers from a business name, register it as a sender ID in the Enfonica project you send from, under Cloud SMS > Sender IDs. Your authorized representative then confirms it in ACMA Assist. When the status is Active, you can send with it.
- Pay your invoices automatically Add a credit or debit card under Billing in the Enfonica Console. Your card is then charged automatically on each invoice's due date. On standard 14-day payment terms, that's the 14th of the month.
- Connect Microsoft Teams Direct Routing to Enfonica Create a Teams Direct Routing SIP domain and phone numbers in the Enfonica Console. Your IT team or MSP then verifies the domain in Microsoft 365 and configures Teams with PowerShell. Enfonica never needs admin access to your tenant.
More ways to get help
Contact support
Send us the details. Our support team are telco specialists, backed by the engineers who run the network.
Contact supportSystem status
Live status for Cloud SIP, Cloud Voice, Cloud SMS and the Console.
View the status pageDeveloper docs
Every API, SDK and setting. They're agent-ready, so your AI coding assistant can follow them too.
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