Flow Steps¶
A Flow is made up of multiple steps, which perform specific actions or routes the call in a certain way based on the call information or user input.
A user can edit the configuration of a step by clicking on the desired step in the flow tree. Any configuration changes made to a step are applied instantly.
Standard steps¶
| Name | Icon | Description |
|---|---|---|
| Call |  |
Forward the call to one or more phone numbers or SIP endpoints. |
| Play |  |
Play some audio back to the caller using either using your media library or TTS. |
| Menu |  |
Give callers several keypress options in your IVR menu. You can even group options if it makes sense for you. |
| Date |  |
Route your incoming calls based on specific date ranges in the year. |
| Time & Day |  |
Route your incoming calls based on days and times of the week. |
| Route by State |  |
Route calls by the caller's location. State routing is only available for Australian states and only works with Australian 13, 1300 and 1800 phone numbers. |
| Go To |  |
Route calls through to a step in the same flow or to a different flow all together. You can also route calls to a URI as well. |
| Proportional |  |
Split traffic between multiple pathways to implement split testing, to balance traffic or to introduce variability into your flow. |
| Record |  |
Record the call audio for the entire call or just when it is bridged. |
| Voicemail |  |
Allow the caller to leave a voicemail. You can have this sent to multiple recipients via SMS or email. |
| Fax |  |
Attempt to receive an incoming fax. You can have the fax sent to multiple recipients via SMS or email. |
Premium steps¶
Flow also provides premium steps for you to use which can incur an additional cost.
| Name | Icon | Description |
|---|---|---|
| Route by Postcode | |
Give callers the options to enter a postcode to find the nearest location available. Route by Postcode is only available for Australian postcodes. |