Managing your business’s phone system shouldn’t be complicated. With Enfonica’s Flow builder, you have full control over how your customers connect with your business, without needing a background in telecom infrastructure. Flow is a visual, no-code call flow builder that lets you design seamless call experiences, whether you’re handling a 1300 number for a large enterprise or managing a phone number for a small business.
Why use Flow?
Flow gives you the power to:
✅ Guide customers smoothly through menus, prompts, and routing decisions.
✅ Automate call handling based on time, date, or caller location.
✅ Route calls efficiently to the right department, office, or voicemail.
✅ Create a professional experience without coding or technical expertise.
Build flows in four simple steps
With Flow, designing your call experience is as easy as drag, drop, and publish.
- Create. Start by creating a new flow. Your flow is automatically triggered when your customer makes a call.
- Guide. Use intuitive steps like Menu, Date, Time & Day, and Route by State to guide callers based on their input or business rules.
- Route. Decide where calls should go, whether this be your office, call center, mobile phone, or voicemail. Premium steps like Route by Postcode or Route by Location help refine call distribution even further.
- Publish. Once your flow is ready, publish it or update it with a click. You can even assign the same flow to multiple phone numbers for consistency across your business.
Flow features
Standard Steps
Flow offers a comprehensive set of tools to create the ideal call experience:
🔹 Call – Connect to a number or SIP address.
🔹 Play – Play pre-recorded messages or text-to-speech.
🔹 Menu – Offer multi-choice options like “Press 1 for Sales, 2 for Support.”
🔹 Date, Time & Day – Adjust call routing based on office hours or holidays.
🔹 Route by State – Direct calls based on the caller’s state.
🔹 Go To – Move the caller to another point in the flow.
🔹 Proportional – Distribute calls across multiple destinations.
🔹 Record – Record calls for quality assurance.
🔹 Voicemail – Capture messages and send them via email.
🔹 Fax – Enable fax-to-email functionality.
Premium Steps
For businesses needing more granular call routing, Flow offers advanced routing options:
🔸 Route by Postcode – Direct callers based on the postcode they enter.
🔸 Route by Location – Automatically determine a caller’s location and route accordingly.
These premium steps are ideal for businesses with nationwide operations that need precise geographic call distribution.
How Flow can help
Imagine a national retail chain with a 1300 customer support number. They need to ensure that:
- Calls go to the nearest regional support team based on the caller’s location.
- Callers can access store hours, delivery information, or loyalty program details via an automated menu.
- If after-hours, calls are routed to voicemail.
Using Enfonica Flow:
🔹 The business sets up a Menu step: “Press 1 for store locations, 2 for customer support, 3 for deliveries.”
🔹 The Route by Location step automatically directs customers to the closest regional support team.
🔹 Calls outside business hours are handled with a Voicemail step, with messages emailed to the team.
With Flow, the company ensures fast, efficient, and personalized support—all with a simple, no-code solution.
Build the way you want
Why deal with complex and outdated telecom systems when you can have complete control in just a few clicks? Flow gives you the power to build amazing call experiences without breaking a sweat.
Build amazing call experiences for your customers with Flow.
