Cloud Voice

Take control & take your calls to the cloud.

Get autonomy over your calls. Take control and build calling experiences that delight your customers and fulfil their needs.

Talk to sales
View docs
Product summary

Why Cloud Voice.

Hello cloud telephony. Say goodbye to old-school phone connections and say hello to your new cloud telco. Enfonica makes telco more like SaaS and less like what you’re used to. Manage your telco by clicking, not by filling out forms and waiting on hold.

Cloud Voice API. Imagine it and then build it. Using VoiceML and their language of choice, web developers turn into telco developers and can integrate custom business logic and customer data into phone calls.

Part of the toolkit. Cloud Voice is part of the Enfonica platform. Prefer a no-code approach? Check out Flow, our visual drag-and-drop call builder.

Quality

Phone calls that feel modern.

Two squares stacked icon

Next-gen telco stack

We’ve crafted our passion for great software and reliable infrastructure into a next-gen telco platform for you to use.

Anchor icon

Stability

In the vocabulary of great customer experience, dropped calls is not a thing. All calls are routed using our smart routing engine to the best possible hand off point.

Speedometer icon

Goodbye to jitter

Experience calls that are routed over Google’s low latency, highly reliable global network and handled with care by our over-provisioned, auto-scaling backends.

Signal icon

Clear calls

Don’t say it again. Expect clear, noise-free phone calls. We monitor, test and optimize our carrier routes and codec choices to give you the clearest calls possible.

Call vibration signal icon

Low latency

Never talk over each other again. Each leg of every call is routed on-net as much as possible and we don’t introduce any additional buffering.

Wrench icon

Fast call setup

A lot happens to set up a call. We make sure it happens fast by ensuring that our telco stack is optimized and that our carrier routes are high quality.

The Enfonica platform

What can you use with the Enfonica platform.

Cloud Voice orb logo

Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

Cloud SMS orb logo

Use code to send SMS from and receive SMS to your phone number.

Flow orb logo

Visually build voice calling experiences using our drag-and-drop interface.

Cloud Voice orb logo

Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Use Cases

Unlock the full power of communication.

Clean caller ID

Insurance

Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP

Insurance

Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN

Insurance

Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

Build

Build what you want, powered by us.

Illustration depicting the Call centre process by Enfonica

Host your phone number with Enfonica and continue using your existing call center platform.

Illustration depicting the Pricate app calls process by Enfonica

Use phone number masking to allow two parties to communicate without either party knowing the phone number of the other.

Illustration depicting the Call tracking process by Enfonica

Advertise different phone numbers on different ad campaigns to track the call conversion performance of each campaign.

Illustration depicting the IVR Phone menu process by Enfonica

Set up automated phone menus where callers can navigate your menu with key presses (eg. 1 for sales, 2 for support).

Call centre: Host your phone number with Enfonica and continue using your existing call center platform.

IVR Phone menu: Set up automated phone menus where callers can navigate your menu with key presses (eg. 1 for sales, 2 for support).

Private app calls: Use phone number masking to allow two parties to communicate without either party knowing the phone number of the other.

Call tracking: Advertise different phone numbers on different ad campaigns to track the call conversion performance of each campaign.

Features at a glance

Flexible and functional voice.

Core voice

Local & International numbers

Local & International calls

SIP Trunking

Voice API

Text to speech

Insights

Customisable reporting

Data export

Data warehouse sync

Customize

Custom hold music

Caller ID

Number masking

Call whisper

Call screening

Get connected

Simultaneous dial

Real-time webhooks

Call recording

Call streaming

Interactive voice response

See full pricing details

Prices in Australian dollars (AUD). Prices exclude tax.
Calls to most regions are billed to the second with a minimum call cost of half a cent. For more details on Cloud Voice billing,
click here.

"Patients and health care professionals around Australia rely on WeKo for timely notifications about upcoming appointments and e-Health questionnaires. By switching over to Enfonica, we have improved the delivery of our SMS to patients and reduced our costs by 30%."

"Enfonica is a simple and cost efficient way to allow my customers to send SMS. We ended up choosing Enfonica's Cloud SMS product because it allowed us to focus on what we do best and not on complex SMS infrastructure."