Take control & take your calls to the cloud.
Make, receive, route and record calls with the Cloud Voice API, using SDKs and agent-ready docs built for you and your AI coding assistant.
Why Cloud Voice.
Hello cloud telephony. Say goodbye to old-school phone connections and say hello to your new cloud telco. Enfonica makes telco more like SaaS and less like what you're used to. Manage your telco by clicking, not by filling out forms and waiting on hold.
Cloud Voice API. Imagine it and then build it with our programmable voice API. Using VoiceML and their language of choice, web developers turn into telco developers and can integrate custom business logic and customer data into phone calls.
Part of the toolkit. Cloud Voice is part of the Enfonica platform. Prefer a no-code approach? Check out Flow, our visual drag-and-drop call builder.
Phone calls that feel modern.
Next-gen telco stack
We've crafted our passion for great software and reliable infrastructure into a next-gen telco platform for you to use.
Stability
In the vocabulary of great customer experience, dropped calls are not a thing. All calls are routed by our smart routing engine to the best possible handoff point.
Goodbye to jitter
Experience calls that are routed over Google's low-latency, highly reliable global network and handled with care by our over-provisioned, auto-scaling backends.
Clear calls
Don't say it again. Expect clear, noise-free phone calls. We monitor, test and optimise our carrier routes and codec choices to give you the clearest calls possible.
Low latency
Never talk over each other again. Each leg of every call is routed on-net as much as possible, and we don't add any extra buffering.
Fast call setup
A lot happens to set up a call. We make sure it happens fast by keeping our telco stack optimised and our carrier routes high quality.
What can you use with the Enfonica platform.
Cloud SIP
Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.
Cloud SMS
Use code to send SMS from, and receive SMS to, your phone number.
Flow
Visually build voice calling experiences using our drag-and-drop interface.
Analytics
Find the insights you need, fast. Stay up to date with the telco data that matters most to you.
See what you can build with Enfonica.
Clean caller ID
Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.
Failover to Cloud SIP
Even if you're still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can't keep up.
Connect to the PSTN
Connect your contact centre to the PSTN for high-volume incoming and outgoing calls.
Message-based onboarding
Get customers onboarded faster by using SMS to get them to enter their details.
Maximum performance
Ensure your call centre is performing at its best using the analytics data in the Enfonica Console.
Improve your customer experience
Automate incoming calls to connect your customers to the information they're looking for, rather than having them wait for an agent.
Give patients peace of mind with an FAQ chatbot
Build an SMS-based chatbot to answer questions, give patients peace of mind and reduce the load on your front-line workers.
Verify patient identity with 2FA
Securely verify patient identity using SMS codes.
Appointment management
Missed appointments are a thing of the past. Let your patients confirm appointments via SMS.
Build what you want, powered by us.
Call centre. Host your phone number with Enfonica and keep using your existing call centre platform.
Private app calls. Use phone number masking so two parties can talk without either knowing the other's phone number.
Call tracking. Advertise a different phone number on each ad campaign to track the call conversions each campaign drives.
IVR phone menu. Set up automated phone menus that callers navigate with key presses (for example, 1 for sales, 2 for support).
Flexible and functional voice.
Core voice
- Local and international phone numbers
- Local and international calls
- SIP trunking
- Voice API
- Text to speech
Insights
- Customisable reporting
- Data export
- Data warehouse sync
Customise
- Custom hold music
- Caller ID
- Number masking
- Call whisper
- Call screening
Get connected
- Simultaneous dial
- Real-time webhooks
- Call recording
- Call streaming
- Interactive voice response (IVR)
Pay-as-you-go pricing
Pay-as-you-go prices for local, mobile, 1300 and 1800 numbers, with calls billed per second. See all prices.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."
Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd
"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."
Michael Trigwell, Managing Director at Taverner Research Group
"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."
Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre