Phone calls that feel modern.

Next-gen telco stack

We’ve crafted our passion for great software and reliable infrastructure into a next-gen telco platform for you to use.

Stability

In the vocabulary of great customer experience, dropped calls is not a thing. All calls are routed using our smart routing engine to the best possible hand off point.

Goodbye to jitter

Experience calls that are routed over Google’s low latency, highly reliable global network and handled with care by our over-provisioned, auto-scaling backends.

Clear calls

Don’t say it again. Expect clear, noise-free phone calls. We monitor, test and optimize our carrier routes and codec choices to give you the clearest calls possible.

Low latency

Never talk over each other again. Each leg of every call is routed on-net as much as possible and we don’t introduce any additional buffering.

Fast call setup

A lot happens to set up a call. We make sure it happens fast by ensuring that our telco stack is optimized and that our carrier routes are high quality.

What can you use with the Enfonica platform.

Cloud SIP

Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

Cloud SMS

Use code to send SMS from and receive SMS to your phone number.

Flow

Visually build voice calling experiences using our drag-and-drop interface.

Analytics

Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Build what you want, powered by us.

Illustration depicting the Call centre process by Enfonica

Host your phone number with Enfonica and continue using your existing call center platform.

Illustration depicting the Pricate app calls process by Enfonica

Use phone number masking to allow two parties to communicate without either party knowing the phone number of the other.

Illustration depicting the Call tracking process by Enfonica

Advertise different phone numbers on different ad campaigns to track the call conversion performance of each campaign.

Illustration depicting the IVR Phone menu process by Enfonica

Set up automated phone menus where callers can navigate your menu with key presses (eg. 1 for sales, 2 for support).

Call centre: Host your phone number with Enfonica and continue using your existing call center platform.

IVR Phone menu: Set up automated phone menus where callers can navigate your menu with key presses (eg. 1 for sales, 2 for support).

Private app calls: Use phone number masking to allow two parties to communicate without either party knowing the phone number of the other.

Call tracking: Advertise different phone numbers on different ad campaigns to track the call conversion performance of each campaign.

Flexible and functional voice.

Core voice

Local & International numbers

Local & International calls

SIP Trunking

Voice API

Text to speech

Insights

Customisable reporting

Data export

Data warehouse sync

Customize

Custom hold music

Caller ID

Number masking

Call whisper

Call screening

Get connected

Simultaneous dial

Real-time webhooks

Call recording

Call streaming

Interactive voice response

Pay-as-you-go pricing

See full pricing details

Prices in Australian dollars (AUD). Prices exclude tax.
Calls to most regions are billed to the second with a minimum call cost of half a cent. For more details on Cloud Voice billing, click here.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre

Build telco in the cloud with Enfonica

Communications Cloud

Phone Numbers

Cloud Voice