Use cases | Enfonica

Insurance.

Use convenient and secure communications to make quotes and claims easier for your customers on the channels they prefer.

Clean caller ID

Insurance

Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP

Insurance

Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN

Insurance

Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Handle calls better

Insurance

Make iterative improvements to your IVR and connect customers to the right agents faster.

Improve pick-up rate

Insurance

Make outgoing calls using a mobile caller ID and increase the likelihood of customers answering.

Track traditional media

Insurance

Apply unique phone numbers on different traditional media campaigns or TV stations to see which ads drive the most calls.

Disaster recovery

Insurance

Build intelligent disaster recovery handlers for calls to collect customer information and schedule call backs when your call center is offline or agents are unavailable.

Collect additional information

Insurance

Need additional information from a customer to finish a claim or quote? Use two-way SMS to collect information in a way that is convenient for you and your customers.

Finance.

Build trust with your customers by improving your customer experience, preventing fraud and offering a convenient way to communicate.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

2-Factor Authentication

Finance

Protection is crucial. Safeguard customers by using SMS codes to verify their identity.

Upcoming payment reminders and notifications

Finance

Send your customers automated reminders about an upcoming bill or a notification of a successful payment or transfer.

Healthcare.

Use Enfonica to confidently navigate new patient expectations in a healthcare landscape that is more dynamic than ever.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

Talk to your patients when it matters most

Healthcare

Use an SMS alerts to notify patients about medical results or other crucial information.

Automated surveys

Healthcare

Make it easy for patients to complete health surveys from their mobiles, a medium that they are used to.

Utilities.

Engage with new customers faster and send helpful reminders using modern communication solutions your customers expect.

Sign up new customers faster

Utilities

Use SMS to collect new customer information ahead of time by allowing them to text you their details.

Manage payments over the phone

Utilities

Encourage customers to pay their bills faster by conveniently allowing them to pay a bill over the phone.

Automate late bill reminders

Utilities

Send SMS reminders to your customers if they have an upcoming bill or if they are late making a payment.

Notify customers on upcoming meter readings

Utilities

Use an SMS alert to inform customers ahead of time if there is an upcoming meter reading.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre