Build custom dashboards. Create dashboards and fill them with the information you want. Segment your data to highlight the trends that matter the most.
Share reports with your team. Set it and forget it. Sharing reports with your team is now easier. Schedule any dashboard to shared over email when it makes sense for your team.
Uncover trends in calls. Dive deep into your call data and see detailed information about both parties to the call. Segment and filter on fields such as caller location, status, phone number, custom labels and call cost.
Use our predefined dashboards or highlight what's most important to you by creating custom graphs, charts and tables covering your call and SMS data.
It's easy to customize, and it's real-time.
Stay on top of key telco metrics and report to key stakeholders, without a fuss. Easily schedule any dashboard to be emailed at a regular interval.
Break down call and SMS data by field, such as location or status. Explore with different segments and filters as the platform dynamically changes how it displays the results to you, and find the insights you need to achieve your goals.
Make iterative improvements to your IVR and connect customers to the right agents faster.
Make outgoing calls using a mobile caller ID and increase the likelihood of customers answering.
Apply unique phone numbers on different traditional media campaigns or TV stations to see which ads drive the most calls.
Get customers onboarded faster by using SMS to get them to enter their details.
Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.
Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.
Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.
Securely verify patient identity using SMS codes.
Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.