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Build telco in the cloud with Enfonica

Use the Enfonica communications cloud to build rich telephony experiences, connect your contact center to the world, or turn an idea into reality.

All products are included.

View our pay-as-you-go pricing.

Communications Cloud

Cloud SIP

Connect your contact center to the world or to other Enfonica products.

Flow

Build call journeys using a visual drag-and-drop editor designed for common use cases.

Teams Direct Routing

Make and receive calls from Microsoft Teams to the phone network.

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Cloud voice
Control & build call automation
Cloud SMS
Global SMS Messaging
Flow
Build custom SMS & Voice flows
Analytics
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Analytics

Gain complete operational insight fast.

Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

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Key features

Stay on top of what's important.

Build custom dashboards. Create dashboards and fill them with the information you want. Segment your data to highlight the trends that matter the most.

Share reports with your team. Set it and forget it. Sharing reports with your team is now easier. Schedule any dashboard to shared over email when it makes sense for your team.

Uncover trends in calls. Dive deep into your call data and see detailed information about both parties to the call. Segment and filter on fields such as caller location, status, phone number, custom labels and call cost.

Metrics

Customizable reports.

Use our predefined dashboards or highlight what's most important to you by creating custom graphs, charts and tables covering your call and SMS data.

It's easy to customize, and it's real-time.

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Collaboration

Scheduling.

Stay on top of key telco metrics and report to key stakeholders, without a fuss. Easily schedule any dashboard to be emailed at a regular interval.

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Insights

Segmentation.

Break down call and SMS data by field, such as location or status. Explore with different segments and filters as the platform dynamically changes how it displays the results to you, and find the insights you need to achieve your goals.

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The Enfonica platform

What can you use with the Enfonica platform.

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Cloud Voice

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Use code to build highly customizable voice calling experiences when people call your phone number.

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Cloud SIP

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Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

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Cloud SMS

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Use code to send SMS from and receive SMS to your phone number.

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Flow

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Visually build voice calling experiences using our drag-and-drop interface.

Use Cases

Unlock the full power of communication.

Insurance
Finance
Healthcare
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Clean caller ID

Insurance

Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP

Insurance

Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN

Insurance

Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre

Take control of your Telco.

Take control and build experiences that delight your customers and fulfil their needs.

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