Turn every call into insight.
Find the insights you need, fast. Build call analytics dashboards around your data, break it down by location, number or cost, and send reports to your team on a schedule.
Stay on top of what's important.
Build custom dashboards. Create dashboards and fill them with the information you want. Segment your data to highlight the trends that matter most.
Share reports with your team. Set it and forget it. Sharing reports with your team is now easier: schedule any dashboard to be shared over email when it suits your team.
Uncover trends in calls. Dive deep into your call data and see detailed information about both parties to the call. Segment and filter on fields such as caller location, status, phone number, custom labels and call cost.
Customisable call analytics reports.
Use our predefined dashboards, or highlight what's most important to you by creating custom graphs, charts and tables covering your call and SMS data.
It's easy to customise, and it's real-time.
Scheduling.
Stay on top of key telco metrics and report to key stakeholders, without a fuss. Easily schedule any dashboard to be emailed at a regular interval.
Segmentation.
Break down call and SMS data by field, such as location or status. Explore different segments and filters as the platform dynamically changes how it displays the results, and find the insights you need to achieve your goals.
Use what you learn to fine-tune the time, day and location-based routing in your Flow call flows.
What can you use with the Enfonica platform.
Cloud Voice
Use code to build highly customisable voice calling experiences when people call your phone number.
Cloud SIP
Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.
Cloud SMS
Use code to send SMS from, and receive SMS to, your phone number.
Flow
Visually build voice calling experiences using our drag-and-drop interface.
See what you can build with Enfonica.
Clean caller ID
Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.
Failover to Cloud SIP
Even if you're still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can't keep up.
Connect to the PSTN
Connect your contact centre to the PSTN for high-volume incoming and outgoing calls.
Message-based onboarding
Get customers onboarded faster by using SMS to get them to enter their details.
Maximum performance
Ensure your call centre is performing at its best using the analytics data in the Enfonica Console.
Improve your customer experience
Automate incoming calls to connect your customers to the information they're looking for, rather than having them wait for an agent.
Give patients peace of mind with an FAQ chatbot
Build an SMS-based chatbot to answer questions, give patients peace of mind and reduce the load on your front-line workers.
Verify patient identity with 2FA
Securely verify patient identity using SMS codes.
Appointment management
Missed appointments are a thing of the past. Let your patients confirm appointments via SMS.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."
Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd
"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."
Michael Trigwell, Managing Director at Taverner Research Group
"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."
Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre