If your business advertises a 1300 or 1800 number and plans to take some time off over Christmas, customers can be frustrated when they call and don’t get through. With…
A Seamless Migration for Motion Australia
When Motion Australia needed a reliable partner to support their 1800 HOSE VAN service, they turned to Enfonica for a modern, flexible telecommunications solution. Their team required postcode-based call routing,…
How to Purchase and Manage Number Ranges
Sometimes one number isn’t enough. Whether you’re managing a growing contact center, setting up multiple services, or keeping an inventory of sequential numbers for your staff, purchasing a range of…
1300 or 1800 Numbers: What’s the Difference?
When advertising a phone number for your business, two popular options in Australia are 1300 and 1800 numbers. Both are inbound, non-geographic numbers that help establish a professional presence. While…
Smarter Communications for Market Research
At Enfonica, we know great research relies on great communication. That’s why our advanced voice and SMS services help market research companies connect with participants, gather feedback, and manage surveys…
Optimizing Outbound CATI Calling
Market research organizations that conduct large volumes of telephone surveys using Computer-Assisted Telephone Interviewing (CATI) platforms face a growing challenge: making sure their outbound calls reach respondents. As mobile networks…
Call Blocking in Australia
In Australia, spam call detection has become more aggressive than ever, impacting legitimate outbound call centers and businesses. If your business relies on connecting with customers by phone, this growing…
SMS Pricing in Australia
SMS is one of the most powerful communication tools for small and medium-sized enterprises (SMEs) to engage with customers. Understanding the intricacies of SMS pricing is crucial for businesses aiming…
Included Call Plans: Bundle Outgoing Calls and Save
Managing your phone lines doesn’t have to be complicated… or expensive. Enfonica’s Cloud SIP offers a modern and flexible way to connect your phone system or cloud platform to the…
Managing Projects in the Enfonica Console
The Enfonica Console is an online platform that allows you to create custom communication experiences. Whether you’re provisioning 1300 and 1800 numbers, configuring call routing, running SMS marketing campaigns, or…
