Connecting with participants is crucial for market research companies. Whether you’re chasing high response rates or accurate, timely insights, Enfonica’s Email to SMS solution, helps you achieve just that. With…
Configuring voicemail failover for a SIP trunk
Implementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your calls will always be…
Build an IVR
An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Viewing a SIP Trace
SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…
Enfonica & SMS Marketing
If you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when you’re…
Routing Customer Calls Using Postcodes
Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…
Reduce costs and optimize your 1300 by routing calls over SIP
Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
How SMS Messages are Charged
Does SMS charging confuse you? You’re not alone. Understanding how SMS messages are charged is not completely straight-forward. There’s a few things to keep in mind before sending an SMS….
Has Your Business Outgrown Your Legacy Telco?
Telecommunications is constantly evolving, with new technologies making businesses question the way they communicate. Advancements in cloud computing have pushed many to transform their business model, so the question is:…
5 Tips to Increase Answer Rate in your Outbound Call Center
Consumers have declining trust in unknown calls, resulting in outbound call centers that are unable to contact hot prospects. Luckily, there are a variety of techniques that can increase the probability that calls are answered.
