Enterprise-grade cloud telco.
Enfonica powers the calls and messages Australian businesses depend on, from contact centres and service providers to the software they build. 400 million calls and counting.
We do things differently at Enfonica.
We are legitimately passionate about telecommunications. Every service is self-managed, so you have complete control and flexibility, and instant provisioning puts what you need in your hands the moment you need it. Our knowledgeable team offers personalised support, bringing real expertise and care to your specific needs. Above all, we are dedicated to security and performance, because the reliability of your business communications is our highest priority.
Enterprise calling that just works.
Connect Genesys Cloud, Avaya, Microsoft Teams or the PBX you already run to Enfonica Cloud SIP. Enfonica powers dozens of Genesys Cloud contact centres, the largest with more than 3,000 staff.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us."
Provision SIP trunks and Teams Calling instantly.
Give your team the autonomy to set up new services for clients the moment they need them, without waiting on a carrier. When something needs attention, your support team can diagnose it themselves in the Console, with full SIP traces and real-time call data at hand. Competitive, pay-as-you-go pricing scales with your business, so you only ever pay for what your clients use.
"The flexibility to easily manage and provision voice services using their online platform has streamlined our operations. The real-time call data and SIP traces empower our technical team to stay on top of things, ensuring smooth communication services for our clients."
Enfonica's network.
Enfonica's cloud-native infrastructure is built for high availability. We connect with multiple carriers to give you options for numbering, and to provide fault-tolerant outbound calling with auto-failover and flexible routing. Every component in our architecture runs as multiple instances across three Google Cloud zones (data centres) in Sydney, in multi-master or active/standby modes, so there's no single point of failure. Our carrier and customer SIP/RTP edge proxies are over-provisioned to absorb large spikes in traffic, and the internal services behind them auto-scale with the peak and off-peak traffic we see through the day and week. We use premium Google connectivity, so your traffic runs over Google's high-quality network to the closest handoff point.
The Enfonica network is connected to:
Telco shouldn't be difficult.
Tell us what your business needs and our team will set it up for you: your 1300 and local numbers moved across with zero downtime, and call flows designed and built for you in Flow. When your business changes, your setup can change with it.
"Enfonica truly raises the bar with its platform and outstanding communication. We're never left in the dark. Their platform has revolutionised our operations, enabling effective troubleshooting and seamless feature integration."
Build calling and SMS into your product.
Our voice and SMS APIs come with SDKs and documentation written for developers and their AI coding assistants alike. Point yours at our docs and it will know exactly what to do, with messages arriving in a median 2.7 seconds. If you'd rather not write code at all, call flows can be built visually in Flow.
"Patients and health care professionals around Australia rely on WeKo for timely notifications about upcoming appointments and e-Health questionnaires. By switching over to Enfonica, we have improved the delivery of our SMS to patients and reduced our costs by 30%."
See what you can build with Enfonica.
Clean caller ID
Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.
Failover to Cloud SIP
Even if you're still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can't keep up.
Connect to the PSTN
Connect your contact centre to the PSTN for high-volume incoming and outgoing calls.
Message-based onboarding
Get customers onboarded faster by using SMS to get them to enter their details.
Maximum performance
Ensure your call centre is performing at its best using the analytics data in the Enfonica Console.
Improve your customer experience
Automate incoming calls to connect your customers to the information they're looking for, rather than having them wait for an agent.
Give patients peace of mind with an FAQ chatbot
Build an SMS-based chatbot to answer questions, give patients peace of mind and reduce the load on your front-line workers.
Verify patient identity with 2FA
Securely verify patient identity using SMS codes.
Appointment management
Missed appointments are a thing of the past. Let your patients confirm appointments via SMS.