Enterprise-grade cloud telco.
Enfonica powers enterprise and service providers with robust and scalable infrastructure for cloud communications.
We do things differently at Enfonica.
We are legitimately passionate about telecommunications. Our technology-driven approach gives you self-managed services for unparalleled control and flexibility, and instant provisioning means you get what you need, when you need it. Our knowledgeable staff provide personalised support, so your specific needs are met with expertise and care. We are dedicated to security and performance, and the reliability of your business communications is our highest priority.
Future-proof enterprise calling.
Enfonica SIP trunking lets you create a flexible, future-proof communications backbone, proven to work with your preferred cloud or on-premise solutions such as Genesys Cloud, Avaya and Microsoft Teams.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us."
Provision SIP trunks and Teams Calling instantly.
Provision SIP trunks and Teams Calling in seconds, giving your team full autonomy to set up new services quickly. Diagnose and resolve issues in our intuitive console, designed to give your support team the information they need, including full SIP traces. Add value to your operation with competitive, pay-as-you-go pricing that scales with your needs.
"The flexibility to easily manage and provision voice services using their online platform has streamlined our operations. The real-time call data and SIP traces empower our technical team to stay on top of things, ensuring smooth communication services for our clients."
Enfonica's network.
Enfonica's cloud-native infrastructure is built for high availability. We connect with multiple carriers to give you options for numbering, and to provide fault-tolerant outbound calling with auto-failover and flexible routing. Every component in our architecture runs as multiple instances across different Google Cloud zones (data centres), in multi-master or active/standby modes. Our carrier and customer SIP/RTP edge proxies are over-provisioned to absorb large spikes in traffic, and the internal services behind them auto-scale with the peak and off-peak traffic we see through the day and week. We use premium Google connectivity, so your traffic runs over Google's high-quality network to the closest handoff point.
The Enfonica network is connected to:
Build your business with a trusted specialist.
Telco shouldn't be difficult. Experience a telco that cares about giving you great service and a great customer experience. Our team of trusted specialists can design, provision and maintain tailored solutions for your business, from 1300 and local phone numbers to call flows built in Flow.
"Enfonica truly raises the bar with its platform and outstanding communication. We're never left in the dark. Their platform has revolutionised our operations, enabling effective troubleshooting and seamless feature integration."
Build and scale communication features with ease.
Power your platform with reliable messaging for any use case. Our cloud-native architecture removes the complexity of telecom integration, with flexible SMS and voice APIs and easy-to-use no-code options so you can launch faster.
"Patients and health care professionals around Australia rely on WeKo for timely notifications about upcoming appointments and e-Health questionnaires. By switching over to Enfonica, we have improved the delivery of our SMS to patients and reduced our costs by 30%."
Unlock the full power of communication.
Clean caller ID
Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.
Failover to Cloud SIP
Even if you're still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can't keep up.
Connect to the PSTN
Connect your contact centre to the PSTN for high-volume incoming and outgoing calls.
Message-based onboarding
Get customers onboarded faster by using SMS to get them to enter their details.
Maximum performance
Ensure your call centre is performing at its best using the analytics data in the Enfonica Console.
Improve your customer experience
Automate incoming calls to connect your customers to the information they're looking for, rather than having them wait for an agent.
Give patients peace of mind with an FAQ chatbot
Build an SMS-based chatbot to answer questions, give patients peace of mind and reduce the load on your front-line workers.
Verify patient identity with 2FA
Securely verify patient identity using SMS codes.
Appointment management
Missed appointments are a thing of the past. Let your patients confirm appointments via SMS.