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Build telco in the cloud with Enfonica

Use the Enfonica communications cloud to build rich telephony experiences, connect your contact center to the world, or turn an idea into reality.

All products are included.

View our pay-as-you-go pricing.

Communications Cloud

Cloud SIP

Connect your contact center to the world or to other Enfonica products.

Flow

Build call journeys using a visual drag-and-drop editor designed for common use cases.

Teams Direct Routing

Make and receive calls from Microsoft Teams to the phone network.

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Products
Chevron up icon

Build telco in the cloud with Enfonica

Use the Enfonica communications cloud to build rich telephony experiences, connect your contact center to the world, or turn an idea into reality.

All products are included.

View our pay-as-you-go pricing.

Communications Cloud

Cloud SIP

Connect your contact center to the world or to other Enfonica products.

Flow

Build call journeys using a visual drag-and-drop editor designed for common use cases.

Teams Direct Routing

Make and receive calls from Microsoft Teams to the phone network.

Partners
Use cases
Pricing
Support
About
Login
Contact sales
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Cloud voice
Control & build call automation
Cloud SMS
Global SMS Messaging
Flow
Build custom SMS & Voice flows
Analytics
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Cloud SIP

Connect and secure your calls with confidence

Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

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Product summary

Scalable and reliable
SIP trunking

High-availability meets scalability. Trust our distributed SIP architecture with your critical communications, and we will scale with you.

Peered with major carriers. Connect with Enfonica and you are connecting with major carriers around Australia and New Zealand with best-in-class call quality (more regions coming soon).

Cost efficient in any use case. Only pay for what you use, with no setup or channel fees. When you’re ready to send volume, speak with us for great committed use discounts.

Key Features

Enhanced SIP trunking

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Instant setup

Set up one or more SIP trunks instantly in the Enfonica Console with dedicated FQDNs.

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Flexible authentication

Access your SIP trunks using IP access control lists and/or digest authentication, and make instant changes yourself.

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Diagnostics

Get access to information to make testing and diagnostics easier, including visual SIP dialogs and PCAP downloads.

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Call recording

Record and transcribe incoming and outgoing phone calls through your SIP trunk.

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Programmable

Intercept calls through your SIP trunk to augment your current capabilities. Override CLI, block calls, play notices and more.

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Optimize your 1300

Reduce costs and optimize your 1300/1800 by routing calls over SIP with no DID in the middle.

Quality

Best-in-class call quality

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Goodbye to jitter

Experience calls that are routed over Google’s low latency, highly reliable global network and handled with care by our over-provisioned, auto-scaling backends.

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Low latency

Never talk over each other again. Each leg of every call is routed on-net as much as possible and we don’t introduce any additional buffering.

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Fast call setup

A lot happens to set up a call. We make sure it happens fast by ensuring that our telco stack is optimized and that our carrier routes are high quality.

Compatibility

Works with your existing phone system

3CX Phone System
Genesys Cloud
Microsoft Teams
Audiocodes
Grandstream UCM
Avaya
Panasonic
Bicom
FreeSWITCH
FreeSWITCH
Asterisk
FreeSWITCH
The Enfonica platform

Harness the power of the Enfonica platform

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Cloud Voice

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Use code to build highly customizable voice calling experiences when people call your phone number.

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Cloud SMS

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Use code to send SMS from and receive SMS to your phone number.

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Flow

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Visually build voice calling experiences using our drag-and-drop interface.

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Analytics

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Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Use Cases

Unlock the full power of communication.

Insurance
Finance
Healthcare
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Clean caller ID

Insurance

Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP

Insurance

Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN

Insurance

Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

Pay-as-you-go pricing

See full pricing details

Prices in Australian dollars (AUD). Prices exclude tax.
Calls to most regions are billed to the second with a minimum call cost of half a cent. For more details on Cloud Voice billing, click here.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre

Take control of your Telco.

Take control and build experiences that delight your customers and fulfil their needs.

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