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Build telco in the cloud with Enfonica

Use the Enfonica communications cloud to build rich telephony experiences, connect your contact center to the world, or turn an idea into reality.

All products are included.

View our pay-as-you-go pricing.

Communications Cloud

Cloud SIP

Connect your contact center to the world or to other Enfonica products.

Flow

Build call journeys using a visual drag-and-drop editor designed for common use cases.

Teams Direct Routing

Make and receive calls from Microsoft Teams to the phone network.

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Cloud voice
Control & build call automation
Cloud SMS
Global SMS Messaging
Flow
Build custom SMS & Voice flows
Analytics
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Cloud SMS

Ultra-fast global SMS messaging is here.

Deliver and receive SMS messages from around the globe completely in the cloud.

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Key benefits

SMS delivery you can depend on.

Ultra-fast delivery. No matter how many messages you are sending, our first class SMS network will ensure that they get delivered on time.

Cost-effective pricing. At Enfonica we have direct relationships with carriers which allow us to offer you the best routes and rates for SMS delivery.

Easy to implement. Integrate Cloud SMS directly into your own systems and application with our developer SDKs and just a few lines of code.

Two-way SMS

Build two-way customer experiences over SMS.

Turn your imagination into reality.  Create powerful conversational experiences over SMS, the only messaging channel that is supported on 100% of mobile devices with a 98% open rate.

The possibilities are endless, from chat support, self service, mobile ordering and appointment reminders to interactive marketing, mobile competitions and satisfaction surveys.

Code window showing the Enfonica Developer SDK
Developer SDKs

Implement easily with our developer SDKs.

1. Import the Enfonica SDK
‍Easily import the Enfonica SDK to get started. Our SDKs are available in most modern languages and are published on their respective package managers.

2. Add your authentication credentials
Create a service account using the Enfonica Console and use the generated key file to authenticate the SDK.

3. Send a message in a few lines of code
‍Use the SDK to send an SMS.

Code window showing the Enfonica Developer SDK
The Enfonica platform

What can you use with the Enfonica platform.

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Cloud Voice

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Use code to build highly customizable voice calling experiences when people call your phone number.

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Cloud SIP

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Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

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Flow

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Visually build voice calling experiences using our drag-and-drop interface.

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Analytics

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Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Use Cases

Unlock the full power of communication.

Insurance
Finance
Healthcare
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Clean caller ID

Insurance

Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP

Insurance

Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN

Insurance

Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

Features

SMS taken to the next level.

Branded sender ID

Customize the sender ID of outgoing messages using letters and numbers up to 13 characters in length to supported countries.

Real-time pricing

Get real-time pricing information whenever you send a message. We transparently return cost information in API responses for every message sent.

Auto concatenation

Our platform will automatically handle long messages so you don’t have to write complex splitting and concatenation code.

Smart routing

We proactively monitor all of our carrier interconnections and bindings to ensure that we are only using the best performing routes available.

Smart encoding

Reduce costs by automatically converting similar Unicode characters to GSM-7 characters.

Custom validity

Some use cases such as two-factor authentication codes require messages to be received quickly. If this can’t happen (eg handset is off), make sure messages expire and don’t get delivered too late.

Delivery receipts

Get instant webhook notifications when your messages have been delivered, when they can’t be delivered (e.g. handset off) or if delivery fails (e.g. bad phone number).

Emojis

Use emojis and other Unicode content in your messages to convey the voice of your brand.

Easy implementation

Building a new SMS experience or switching over from your legacy provider is quick and straightforward. Use our SDKs available in popular languages, or call our REST and gRPC APIs directly.

Email to SMS

Send SMS messages directly from your email with customizable sender IDs and automatic opt-out management. Seamlessly integrate with platforms like Forsta to capture key data for accurate reporting and compliance.

API

Delivered to billions of handsets with one API.

Global delivery. Send messages to recipients in 226 countries and territories with one API. Enfonica handles complex telecom logic and carrier and country specific rules so you can focus on building great customer experiences.

Sub-second handoff. Our message routing engine is our pride and joy. When your message is sending, we’ll route it to carriers in milliseconds to ensure your customers receive their texts quickly.

High throughput. Send huge amounts of messages quickly through our API. Our infrastructure will scale with you.

Secure by design. At Enfonica, security is our top priority. This is always at the forefront of our decision making when designing and developing products and features.

Pay-as-you-go pricing

See full pricing details

Prices in Australian dollars (AUD). Prices exclude tax.
Calls to most regions are billed to the second with a minimum call cost of half a cent. For more details on Cloud Voice billing, click here.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre

Take control of your Telco.

Take control and build experiences that delight your customers and fulfil their needs.

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