Ultra-fast global SMS messaging is here.
Deliver and receive SMS messages from around the globe, completely in the cloud, with one SMS API built for Australian businesses.
SMS delivery you can depend on.
Ultra-fast delivery. No matter how many messages you are sending, our first-class SMS network makes sure they are delivered on time.
Cost-effective pricing. Enfonica has direct relationships with carriers, which lets us offer you the best routes and rates for SMS delivery. See SMS pricing.
Easy to implement. Integrate Cloud SMS directly into your own systems and applications with our developer SDKs and just a few lines of code.
No code needed for campaigns. Sending promotions or announcements to a contact list? SMS Marketing lets you create, schedule and track SMS campaigns from the Enfonica Console.
Build two-way customer experiences over SMS.
Turn your imagination into reality. Create powerful conversational experiences over SMS, the only messaging channel that is supported on 100% of mobile devices, with a 98% open rate.
The possibilities are endless, from chat support, self service, mobile ordering and appointment reminders to interactive marketing, mobile competitions and satisfaction surveys.
Implement easily with our developer SDKs.
1. Import the Enfonica SDK.
Easily import the Enfonica SDK to get started. Our SDKs are available in most modern languages and are published on their respective package managers.
2. Add your authentication credentials.
Create a service account in the Enfonica Console and use the generated key file to authenticate the SDK.
3. Send a message in a few lines of code.
Use the SDK to send an SMS. The Cloud SMS quickstart walks you through it.
What can you use with the Enfonica platform.
Cloud Voice
Use code to build highly customisable voice calling experiences when people call your phone number.
Cloud SIP
Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.
Flow
Visually build voice calling experiences using our drag-and-drop interface.
Analytics
Find the insights you need, fast. Stay up to date with the telco data that matters most to you.
Unlock the full power of communication.
Clean caller ID
Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.
Failover to Cloud SIP
Even if you're still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can't keep up.
Connect to the PSTN
Connect your contact centre to the PSTN for high-volume incoming and outgoing calls.
Message-based onboarding
Get customers onboarded faster by using SMS to get them to enter their details.
Maximum performance
Ensure your call centre is performing at its best using the analytics data in the Enfonica Console.
Improve your customer experience
Automate incoming calls to connect your customers to the information they're looking for, rather than having them wait for an agent.
Give patients peace of mind with an FAQ chatbot
Build an SMS-based chatbot to answer questions, give patients peace of mind and reduce the load on your front-line workers.
Verify patient identity with 2FA
Securely verify patient identity using SMS codes.
Appointment management
Missed appointments are a thing of the past. Let your patients confirm appointments via SMS.
SMS taken to the next level.
Branded sender ID
Customise the sender ID of outgoing messages using letters and numbers, up to 13 characters long, in supported countries.
Real-time pricing
Get real-time pricing information whenever you send a message. We transparently return cost information in the API response for every message sent.
Auto concatenation
Our platform automatically handles long messages, so you don't have to write complex splitting and concatenation code.
Smart routing
We proactively monitor all of our carrier interconnections and bindings to make sure we only use the best-performing routes available.
Smart encoding
Reduce costs by automatically converting similar Unicode characters to GSM-7 characters.
Custom validity
Some use cases, such as two-factor authentication codes, need messages to arrive quickly. If that can't happen (e.g. the handset is off), make sure messages expire and aren't delivered too late.
Delivery receipts
Get instant webhook notifications when your messages are delivered, when they can't be delivered (e.g. handset off) or if delivery fails (e.g. bad phone number).
Emojis
Use emojis and other Unicode content in your messages to convey the voice of your brand.
Easy implementation
Building a new SMS experience or switching from your legacy provider is quick and straightforward. Use our SDKs, available in popular languages, or call our REST and gRPC APIs directly.
Email to SMS
Send SMS messages directly from your email with customisable sender IDs and automatic opt-out management. Integrate with platforms like Forsta to capture key data for accurate reporting and compliance.
Delivered to billions of handsets with one SMS API.
Global delivery. Send messages to recipients in 226 countries and territories with one API. Enfonica handles the complex telecom logic and the carrier- and country-specific rules, so you can focus on building great customer experiences.
Sub-second handoff. Our message routing engine is our pride and joy. When you send a message, we route it to carriers in milliseconds so your customers receive their texts quickly.
High throughput. Send large volumes of messages quickly through our API. Our infrastructure scales with you.
Secure by design. At Enfonica, security is our top priority. It is always at the forefront of our decision making when we design and develop products and features.
Pay-as-you-go pricing
Pay-as-you-go prices for local, mobile, 1300 and 1800 numbers, with calls billed per second. See all prices.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."
Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd
"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."
Michael Trigwell, Managing Director at Taverner Research Group
"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."
Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre