Flow

Build the way you want. No code, no problem.

Build and manage communication experiences that will delight your customers. Autonomy never felt so good.

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Key benefits

Build amazing call experiences for your customers.

Have full control of your call flow. Get complete control over how your customers connect with your business by building custom call flows using our intuitive visual editor.

Practical features. You don't need to be a flow-chart master. Using practical features such as time, day and geographic routing, IVR menus and voicemail to email, you can build what you need to without breaking a sweat.

It's easy. No need for complex telco infrastructure and terminology. Just drag and drop.

Build flows in four simple steps.

1. Create

Create a new flow. The flow is triggered when there is an incoming call.

2. Guide

Guide your callers through the experience with input and data-based decision making steps.

3. Route

Route your callers to your office, call center or personal mobile or send them to voicemail if you’re unavailable.

4. Publish

Publish the flow and you're ready to go. You can even assign the same flow to multiple numbers.

Use Cases

Unlock the full power of communication.

Handle calls better

Insurance

Make iterative improvements to your IVR and connect customers to the right agents faster.

Improve pick-up rate

Insurance

Make outgoing calls using a mobile caller ID and increase the likelihood of customers answering.

Track traditional media

Insurance

Apply unique phone numbers on different traditional media campaigns or TV stations to see which ads drive the most calls.

Message-based onboarding

Finance

Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance

Finance

Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience

Finance

Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot

Healthcare

Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA

Healthcare

Securely verify patient identity using SMS codes.

Appointment management

Healthcare

Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.

Quality

Full control.

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Intuitive drag & drop interface

Create call flows unique to your business without writing any code. Our intuitive features and drag and drop interface allows you to create the call flow you need.

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Data driven routing

Route calls the smart way based on data. Using Flow steps you can route calls based on a specific date or day of the week or even the caller's location.

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Keep track of changes

Make iterative, versioned improvements to your flows. Keep an entire history of your flows, and roll-back if and when you need to.

"Patients and health care professionals around Australia rely on WeKo for timely notifications about upcoming appointments and e-Health questionnaires. By switching over to Enfonica, we have improved the delivery of our SMS to patients and reduced our costs by 30%."

"Enfonica is a simple and cost efficient way to allow my customers to send SMS. We ended up choosing Enfonica's Cloud SMS product because it allowed us to focus on what we do best and not on complex SMS infrastructure."