Flow

Build flows in four simple steps.

1. Create

Create a new flow. The flow is triggered when there is an incoming call.

2. Guide

Guide your callers through the experience with input and data-based decision making steps.

3. Route

Route your callers to your office, call center or personal mobile or send them to voicemail if you’re unavailable.

4. Publish

Publish the flow and you're ready to go. You can even assign the same flow to multiple numbers.

What can you use with the Enfonica platform.

Cloud Voice

Use code to build highly customizable voice calling experiences when people call your phone number.

Cloud SIP

Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

Cloud SMS

Use code to send SMS from and receive SMS to your phone number.

Analytics

Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Full control.

Intuitive drag & drop interface

Create call flows unique to your business without writing any code. Our intuitive features and drag and drop interface allows you to create the call flow you need.

Data driven routing

Route calls the smart way based on data. Using Flow steps you can route calls based on a specific date or day of the week or even the caller's location.

Keep track of changes

Make iterative, versioned improvements to your flows. Keep an entire history of your flows, and roll-back if and when you need to.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

Michael Trigwell, Managing Director at Taverner Research Group

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."

Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre

Build telco in the cloud with Enfonica

Communications Cloud

Phone Numbers

Cloud Voice

Cloud SIP

Cloud SMS

Analytics

SMS Marketing

Teams Direct Routing

Build the way you want. No code, no problem.

Build amazing call experiences for your customers.

Build flows in four simple steps.

1. Create

2. Guide

3. Route

4. Publish