Have full control of your call flow. Get complete control over how your customers connect with your business by building custom call flows using our intuitive visual editor.
Practical features. You don't need to be a flow-chart master. Using practical features such as time, day and geographic routing, IVR menus and voicemail to email, you can build what you need to without breaking a sweat.
It's easy. No need for complex telco infrastructure and terminology. Just drag and drop.
Create a new flow. The flow is triggered when there is an incoming call.
Guide your callers through the experience with input and data-based decision making steps.
Route your callers to your office, call center or personal mobile or send them to voicemail if you’re unavailable.
Publish the flow and you're ready to go. You can even assign the same flow to multiple numbers.
Make iterative improvements to your IVR and connect customers to the right agents faster.
Make outgoing calls using a mobile caller ID and increase the likelihood of customers answering.
Apply unique phone numbers on different traditional media campaigns or TV stations to see which ads drive the most calls.
Get customers onboarded faster by using SMS to get them to enter their details.
Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.
Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.
Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.
Securely verify patient identity using SMS codes.
Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.
Create call flows unique to your business without writing any code. Our intuitive features and drag and drop interface allows you to create the call flow you need.
Route calls the smart way based on data. Using Flow steps you can route calls based on a specific date or day of the week or even the caller's location.
Make iterative, versioned improvements to your flows. Keep an entire history of your flows, and roll-back if and when you need to.