Build the way you want. No code, no problem.

Build and manage communication experiences that will delight your customers. Autonomy never felt so good.

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Key benefits

Build amazing call experiences for your customers.

Have full control of your call flow. Get complete control over how your customers connect with your business by building custom call flows using our intuitive visual editor.

Practical features. You don't need to be a flow-chart master. Using practical features such as time, day and geographic routing, IVR menus and voicemail to email, you can build what you need to without breaking a sweat.

It's easy. No need for complex telco infrastructure and terminology. Just drag and drop.

Build flows in four simple steps.

1. Create

Create a new flow. The flow is triggered when there is an incoming call.

2. Guide

Guide your callers through the experience with input and data-based decision making steps.

3. Route

Route your callers to your office, call center or personal mobile or send them to voicemail if you’re unavailable.

4. Publish

Publish the flow and you're ready to go. You can even assign the same flow to multiple numbers.

The Enfonica platform

What can you use with the Enfonica platform.

Cloud Voice orb logo

Use code to build highly customizable voice calling experiences when people call your phone number.

Cloud Voice orb logo

Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.

Cloud SMS orb logo

Use code to send SMS from and receive SMS to your phone number.

Cloud Voice orb logo

Find the insights you need, fast. Get a better perspective and stay up-to-date with the telco data that's most important to you.

Use Cases

Unlock the full power of communication.

Clean caller ID


Increase answer rates by monitoring your CLIs and only using phone numbers that are free from spam flags.

Failover to Cloud SIP


Even if you’re still under contract with your current provider, you can use Cloud SIP as a backup or overflow solution when your primary provider can’t keep up.

Connect to the PSTN


Connect your contact center to the PSTN for high-volume incoming and outgoing calls.

Message-based onboarding


Get customers onboarded faster by using SMS to get them to enter their details.

Maximum performance


Ensure your call centre is performing at its best using the analytics data through the Enfonica Console.

Improve your customer experience


Automate incoming call to connect your customers to the information they’re looking for rather than having to wait for an agent.

Give patients piece of mind with an FAQ chatbot


Build a SMS based chatbot to answer questions, give patients peace of mind and reduce the load of your front line workers.

Verify patient identity with 2FA


Securely verify patient identity using SMS codes.

Appointment management


Missed appointments are a thing of the past. Allow your patients to confirm appointments via SMS.


Full control.

Intuitive user interface icon

Intuitive drag & drop interface

Create call flows unique to your business without writing any code. Our intuitive features and drag and drop interface allows you to create the call flow you need.

Data driven path icon

Data driven routing

Route calls the smart way based on data. Using Flow steps you can route calls based on a specific date or day of the week or even the caller's location.

Keep track cloud icon

Keep track of changes

Make iterative, versioned improvements to your flows. Keep an entire history of your flows, and roll-back if and when you need to.

"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."

"Enfonica’s dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."

"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."