What is a regulatory listing, and why does my number need one?

What is a regulatory listing?

A regulatory listing records who uses a phone number, whether that's a business or a person, and their street address. You create listings in the Enfonica Console and assign one to each number. Enfonica uses the listing to meet the rules that apply to phone numbers. In the Console's words, regulatory listings "allow you to assign end-user details to phone numbers to satisfy certain compliance requirements."

When you create a listing, you declare that the named business or person is the only party that will use the numbers it's assigned to. You also acknowledge that:

• Enfonica may share the details with telecommunications providers or authorities where the law requires it.
• Numbers may be taken out of service if the details are inaccurate or false.

Which numbers need one?

Australian local and mobile numbers need one. The Console asks for a listing whenever you buy, port in, or move one of them. Toll-free (1800) and shared-rate (1300) numbers have no listing requirements.

If a number needs a listing and doesn't have one, its page in the Console shows "No regulatory listing assigned. This number may be non-compliant."

What is the listing used for?

Enfonica uses it in two places: the national database of phone numbers, and calls to emergency services.

The Integrated Public Number Database (IPND)

The IPND is the industry-wide database that records service details against every public phone number in Australia. Enfonica lodges the IPND record for each of your numbers automatically, from the listing assigned to it. There's nothing for you to lodge yourself. You can enter the address as you'd normally write it, and we convert it into the structured format that the IPND requires.

If you also have numbers with other providers, check that those providers have lodged an IPND record for them too. Keeping IPND data in place for every number is a compliance obligation.

Emergency calls to 000

Calls to 000 made through Enfonica, with an Enfonica Australian number as the caller ID, are routed to emergency services. The location they're given comes from that number's IPND record, which is the address on its regulatory listing. It doesn't come from wherever the phone happens to be. So the listing's address is the most important detail to get right.

To get the address right:

• Use the street address where the number is actually used.
• For a home phone service, use the home address. Make sure that each phone or device sends its own number as its caller ID.
• When an end user moves, assign their numbers a listing with the new address.

Whose details go on the listing?

The end user's details go on the listing. The end user is the business or person who actually uses the number. If you're a reseller or managed service provider setting up numbers for clients, each listing holds your client's name and address, not yours.

Listings belong to a project. One listing can be assigned to as many numbers in that project as you like. If you manage clients in separate projects, check each project from time to time to make sure that every number has the right client's details.

How do I create a listing?

1. In the Enfonica Console, open the project, and go to Phone Numbers > Regulatory listings.
2. Select New listing.
3. Under Type, select Business or Person.
4. Enter the business's full legal name in Business name, or the person's First name and Last name.
5. Enter the street address in Address, with its City, State, Postcode, and Country.
6. Read the Declaration, select its checkbox, and then select Create listing.

How do I assign or change the listing on a number?

1. Go to Phone Numbers > My numbers, and then select the number or range.
2. Next to Regulatory listing, select Assign. If the number already has a listing, select Change.
3. Select the listing, and then select Assign. The Console shows "Regulatory listing updated".

The number keeps working while you change its listing, and we update its IPND record.

Can I edit a listing?

No. You can't change a listing's name and address after you create it, because it's checked as it was declared. To correct the details, replace the listing:

1. Create a new listing with the right details.
2. Change each number that uses the old listing to the new one.
3. Open the old listing, and then select Delete listing. You can't delete a listing while it's still assigned to an active number.

What do Pending, Invalid, Verified, and Compliant mean?

Listings, and the listing shown on a number's page, can carry these labels:

• Pending. The listing hasn't been checked yet.
• Invalid. The listing isn't considered valid. This can change after a manual review. If you see it, check the details, or contact support.
• Verified. Enfonica has verified the listing. Only some types of numbers need verification, and we carry it out on request.
• Compliant. On a listing, it means the listing has been checked and is valid. On a number's page, it means the number meets the requirements that Enfonica can check. It's a helpful guide, not legal advice.

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