Phone calls directly in Teams.
Make and receive phone calls in Teams with Microsoft Teams Direct Routing and the Teams Phone System. At $10 per channel plus calls, you pay for what you use, not for every user.
Make and receive phone calls directly in Teams.
Teams Phone System offers IVR, call queues, music on hold, voicemail and more, to replace your existing phone system and handsets and let your users make and receive phone calls wherever they are working from.
Enfonica supports Teams Phone System with Microsoft Teams Direct Routing: we connect Teams to the public phone network over Teams-enabled Cloud SIP trunks, and let you purchase and configure Australian phone numbers for your users.
Teams Direct Routing, made simple.
Quick setup
Set up one or more Teams-enabled SIP trunks instantly in the Enfonica Console, each with a dedicated FQDN. Then follow our Teams Direct Routing guide to complete the configuration in Microsoft 365.
Keep your current numbers
Use your current numbers by porting them to Enfonica. We will handle the entire porting process for you.
Scale instantly
Scale your Teams-enabled SIP trunk in seconds, using the Enfonica Console to increase or decrease the number of simultaneous calls you need.
Use advanced routing
As well as Teams IVR, you can use Enfonica Flow to build highly customisable IVRs and let your staff update them as needed, without being a Global Administrator.
$10 per channel.
Enfonica charges for Teams-enabled SIP trunks based on what you use: the number of simultaneous calls (channels) that you need, plus call costs.
Other vendors charge large per-user fees that might include unlimited calls. This quickly adds up, as you're essentially buying a phone plan for every user, and the vast majority of users will never make enough calls to justify paying a premium for unlimited calls.
With Enfonica, you can have 10 users or 1,000 users and you will still only pay for what you use.
The Enfonica difference.
Channel-based pricing
Don't pay extra by paying for each user. Pool your capacity across all users and pay only for the simultaneous calls that you need.
Retain control of Microsoft Teams
You are responsible for configuring Microsoft 365 and do not need to give Enfonica any access to it.
Make changes without Global Admins
Configure your IVRs in Enfonica Flow and let staff make adjustments on the fly, even if they aren't a Microsoft 365 Global Administrator.
Multiple number types
Use any type of phone number in Teams. Enfonica supports Australian local, mobile, 13, 1300 and 1800 numbers.
Empower your organisation with Teams Calling.
- Collaboration
- Device flexibility
- Call recording and transcription
- Work from home
- Sales
- Support
- Productivity
- Call transfer
- Voicemail
What can you use with the Enfonica platform.
Cloud Voice
Use code to build highly customisable voice calling experiences when people call your phone number.
Cloud SIP
Scalable SIP trunking with flexible pay-as-you-go pricing. Connect your infrastructure in minutes.
Flow
Visually build voice calling experiences using our drag-and-drop interface.
Analytics
Find the insights you need, fast. Stay up to date with the telco data that matters most to you.
Pay-as-you-go pricing
Pay-as-you-go prices for local, mobile, 1300 and 1800 numbers, with calls billed per second. See all prices.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."
Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd
"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."
Michael Trigwell, Managing Director at Taverner Research Group
"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."
Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre
Microsoft Teams Direct Routing: common questions.
What is Microsoft Teams Direct Routing?
Direct Routing connects Teams Phone System to the public phone network through a SIP trunk from a provider such as Enfonica. Your users can then make and receive ordinary phone calls in Teams, using phone numbers you buy from or port to Enfonica, instead of desk phones.
How much does Teams Direct Routing cost with Enfonica?
$10 per channel, plus call costs. A channel is one simultaneous call, and channels are pooled across all your users, so you pay for the calls you actually make rather than a fee for every user. Call rates are on our pricing page.
Do I have to give Enfonica access to Microsoft 365?
No. You configure Microsoft 365 yourself and keep full control of Microsoft Teams. Enfonica provides the Teams-enabled SIP trunk and phone numbers.
Can I keep my existing phone numbers in Teams?
Yes. Port your numbers to Enfonica and we will handle the entire process for you, with no service interruptions. Learn more about porting your phone numbers.
Which phone numbers can I use in Teams?
Any type. Enfonica supports Australian local, mobile, 13, 1300 and 1800 numbers in Microsoft Teams. See the full range of business phone numbers.
How long does setup take?
You can create a Teams-enabled SIP trunk instantly in the Enfonica Console, then complete the Microsoft 365 configuration by following our Teams Direct Routing documentation.