Port your phone numbers.
Thousands of businesses and professionals have already moved their numbers to Enfonica. For phone number porting, our dedicated Porting team is standing by and ready to help.
How phone number porting works.
Porting your number to Enfonica is simple. And remember, there are zero service interruptions during the process: you can keep using your phone number as normal.
Getting started
1 Submit your porting request
Create a porting request in the app and monitor its progress right from your Enfonica Console account. It takes just 2 minutes.
2 Porting date is confirmed
The Enfonica Porting team will notify you of the confirmed date of your port.
5-10 business days
3 Business as usual
There are no service interruptions. Continue using your phone number with your original provider throughout the whole process, up until the port date to Enfonica.
4 Set up your number ahead of time
During the porting process you can customise your phone number's settings in Enfonica, so everything's ready to go once your number moves over.
On your port date
5 Port is complete
On the date of the port, our Porting team will let you know once your number is ready to use on Enfonica.
6 Cancel service with your carrier
Now that your numbers are on Enfonica, you can cancel your service with the original provider. And that's it!
We'll treat you well.
No nonsense
We'll treat you well and we won't mess you around. We'll give you fair pricing and strive to earn your trust with every interaction.
Future proof
The programmable nature of our product means you're covered for the future. On top of this, we promise to continually evolve our product.
Secure by design
Enterprise-grade security is integrated throughout our products and our ethos. We give you true flexibility while keeping you safe.
Reliable & scalable
Our lightning-fast infrastructure grows with you. Designed for high-uptime services, with redundant carrier interconnects and servers across data centres.
"As a market research call centre, we need reliable and scalable telecommunications services and Enfonica has proven to be a strong partner for us. Enfonica took the time to assist us in moving from our previous provider, collaborated effectively with our other vendors and service providers, and even customised their services to better fit with our operations. Their commitment to customer support is commendable, and their promptness in procuring phone numbers from around the country has been impressive. It is such a refreshing change to deal with a nimble, knowledgeable and capable partner in telecommunications."
Michael Harding, Managing Director at Q&A Market Research Services Pty Ltd
"Enfonica's dedicated team went above and beyond to ensure a smooth transition from our previous provider, offering an impressive level of proactive customer support that we hadn't experienced before. They took the time to provide us with custom documentation, personalised training sessions, and even worked with our other providers to help migrate our diallers. Enfonica's commitment to customer understanding and satisfaction truly sets them apart."
Michael Trigwell, Managing Director at Taverner Research Group
"In our business, the importance of reliable telecommunications cannot be understated. Enfonica has not only delivered high-quality SIP services but also proved themselves as true industry professionals. They've taken the time to share knowledge on the intricacies of Australian telecommunication networks, providing deep technical insights along with their exceptional support. They've been an invaluable resource to us."
Sam Luddon, Dialler & Reporting Analyst at The Social Research Centre
Phone number porting: common questions.
How long does it take to port a phone number?
Submitting a porting request in the Enfonica Console takes about 2 minutes. Our Porting team then confirms your port date, which is typically 5-10 business days away, and lets you know as soon as your number is ready to use on Enfonica.
Will my phone service be interrupted while my number is ported?
No. There are zero service interruptions: you keep using your number with your original provider right up until the port date.
When should I cancel my old phone provider?
After the port is complete. Once our Porting team confirms your numbers are live on Enfonica, you can cancel your service with the original provider.
Can I port numbers from more than one provider?
Yes. Each porting request covers numbers from a single provider, so create a separate port in request for numbers held with a different provider.
Can I set up my number before the port happens?
What can I do with my number once it's on Enfonica?
Everything you can do with a new Enfonica phone number: build call flows, connect it to your PBX or contact centre, send and receive SMS on mobile numbers, or make and receive calls in Microsoft Teams with Teams Direct Routing.
