If you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when you’re…
Routing Customer Calls Using Postcodes
Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…
Reduce costs and optimize your 1300 by routing calls over SIP
Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
How SMS Messages are Charged
Does SMS charging confuse you? You’re not alone. Understanding how SMS messages are charged is not completely straight-forward. There’s a few things to keep in mind before sending an SMS….
Has Your Business Outgrown Your Legacy Telco?
Telecommunications is constantly evolving, with new technologies making businesses question the way they communicate. Advancements in cloud computing have pushed many to transform their business model, so the question is:…
5 Tips to Increase Answer Rate in your Outbound Call Center
Consumers have declining trust in unknown calls, resulting in outbound call centers that are unable to contact hot prospects. Luckily, there are a variety of techniques that can increase the probability that calls are answered.
How to Activate a Phone Number in Minutes
We know your time is valuable, which is why Enfonica has built an intelligent software layer that allows businesses to provision voice and SMS-enabled phone numbers in minutes. Whether it…
Enfonica vs. Telstra: A Price Comparison
Choosing the right telco for your business is the first step in improving your communication channels. To help your business make a more informed decision, we’ll be publishing comparisons between…
Why Choosing the Right Phone Number Matters
Branding can be a critical factor when building a success business. Your logo, your website and your ad campaigns are crucial to creating and maintaining a strong public identity. Your…
4 Dishonest Telco Tactics to Watch Out For
Communicating with your customers and providing a great customer experience is more important today more than ever. Unfortunately, many telcos would rather make a dishonest dollar than provide an honest…
