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5 Posts

Voice

  • Posted in
    • Announcement
    • Customer Experience

Routing Customer Calls Using Postcodes

  • Posted byby Shane Mitchell
  • November 11, 2022
  • 2 minute read

Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…

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  • Posted in
    • Call Center
    • Legacy Telcos

Reduce costs and optimize your 1300 by routing calls over SIP

  • Posted byby Braydon Gould
  • November 3, 2022
  • 2 minute read

Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…

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  • Posted in
    • Announcement
    • News

Enfonica Launches Global Outbound Voice

  • Posted byby Shane Mitchell
  • February 17, 2022
  • 1 minute read

Making international calls is a standard feature of most telephony services, but not all international calls are the same. Routes to international destinations are often prioritized by cost, where call…

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  • Posted in
    • Call Center
    • Phone Numbers

5 Tips to Increase Answer Rate in your Outbound Call Center

  • Posted byby Shane Mitchell
  • June 24, 2021
  • 3 minute read

Consumers have declining trust in unknown calls, resulting in outbound call centers that are unable to contact hot prospects. Luckily, there are a variety of techniques that can increase the probability that calls are answered.

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  • Posted in
    • Billing
    • Legacy Telcos

Enfonica vs. Telstra: A Price Comparison

  • Posted byby Braydon Gould
  • June 10, 2021
  • 1 minute read

Choosing the right telco for your business is the first step in improving your communication channels. To help your business make a more informed decision, we’ll be publishing comparisons between…

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