When it comes to enabling Microsoft Teams Phone, businesses are faced with an important pricing decision: per-user vs. per-channel pricing. While both models allow you to make and receive calls through Teams, they operate in fundamentally different ways, and choosing the right one can have a big impact on your costs.
At Enfonica, we take a per-channel approach to Teams Calling, ensuring businesses only pay for what they use. In this post, we’ll break down the key differences between per-user and per-channel pricing and help you determine which model makes the most sense for your organization.
The problem with per-user pricing
Many providers charge a fixed fee per user, sometimes bundled with calls. While this sounds convenient, it quickly adds up. You’re essentially paying for a phone plan for every user, even if they rarely make calls.
For example, with 100 users at $15 per user, you’re looking at $1,500 per month, whether those users make calls or not!
The advantage of per-channel pricing
With Enfonica, you only pay for what you use. Instead of charging per user, we charge $10/mth for a Teams Direct Routing channel, where a channel is a simultaneous call.
For example, if you have 100 users but only need 10 channels (10 outgoing calls happening at once), you would only pay $100 per month + calls. A fraction of what per-user pricing would cost.
For businesses that make many outgoing calls, Enfonica offers included call plans that provide unlimited incoming calls and include outgoing calls to Australian local, mobile, and 1800 numbers.
Why businesses opt for per-channel pricing
✅ Cost-Effective – Stop paying for users who rarely make calls.
✅ Scalable – Add users freely without increasing costs.
✅ Flexible – Adjust the number of channels as your business grows.
✅ Transparent – Simple, predictable billing based on actual usage.
Teams Direct Routing with Enfonica
If you’re looking for a smarter, more cost-effective way to enable Teams Calling, Enfonica’s per-channel pricing model ensures you only pay for what you actually use, helping you save money while keeping your team connected.
🔗 Learn more about Teams Direct Routing with Enfonica
🔗 Read more on our blog: Making Phone Calls Directly in Teams
Want to see how much you can save? Get in touch with us today!
