In Australia, spam call detection has become more aggressive than ever, impacting legitimate outbound call centers and businesses. If your business relies on connecting with customers by phone, this growing…
SMS Pricing in Australia
SMS is one of the most powerful communication tools for small and medium-sized enterprises (SMEs) to engage with customers. Understanding the intricacies of SMS pricing is crucial for businesses aiming…
Included Call Plans: Bundle Outgoing Calls and Save
Managing your phone lines doesn’t have to be complicated… or expensive. Enfonica’s Cloud SIP offers a modern and flexible way to connect your phone system or cloud platform to the…
Managing Projects in the Enfonica Console
The Enfonica Console is an online platform that allows you to create custom communication experiences. Whether you’re provisioning 1300 and 1800 numbers, configuring call routing, running SMS marketing campaigns, or…
Implementing a Business Continuity Plan for your Call Center
From platform outages to natural disasters, unexpected events can quickly disrupt your call center’s operations. When your business depends on being available to customers, even a short period of downtime…
