When Motion Australia needed a reliable partner to support their 1800 HOSE VAN service, they turned to Enfonica for a modern, flexible telecommunications solution. Their team required postcode-based call routing, seamless number migration, and an easy-to-manage platform that would put full control in their hands.
From the first conversation, our priority was to make the transition smooth. We provided a guided walkthrough of the Enfonica portal and demonstrated how our Route by Postcode feature in Enfonica Flow allows customers to manage routing themselves without relying on support tickets or technical specialists. To give Motion Australia confidence before porting their numbers, we also created a replica of their existing setup so they could test and review everything ahead of time.
Throughout the onboarding process, we offered 1:1 training sessions and remained available for any follow-up questions. Our team also worked closely with the information supplied from their previous provider to ensure their National Mobile Service and Repair network routing was migrated accurately.
The results have been clear. Motion Australia now manages their service easily through the Enfonica portal, with improved visibility and flexibility, all while reducing telecommunications costs. Most importantly, the transition was seamless and did not interrupt their operations.
Motion Australia shared:
“Enfonica made our transition smooth and straightforward. Their team acted quickly, showed us how everything worked in the portal, and set up a demo version of our 1800 service so we could test before moving across. Their training and fast responses to our questions have been extremely helpful. They also handled the entire migration process and helped us reduce our telco costs by around 60%. We’ve appreciated how easy they made the whole process.”
– Ollie Matheson, Mobile Service Manager at Motion Australia
Enfonica is proud to support Motion Australia and looks forward to helping more organisations gain better control, visibility, and value from their telecommunications.
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