At Enfonica, we know great research relies on great communication. That’s why our advanced voice and SMS services help market research companies connect with participants, gather feedback, and manage surveys…
Optimizing Outbound CATI Calling
Market research organizations that conduct large volumes of telephone surveys using Computer-Assisted Telephone Interviewing (CATI) platforms face a growing challenge: making sure their outbound calls reach respondents. As mobile networks…
Call Blocking in Australia
In Australia, spam call detection has become more aggressive than ever, impacting legitimate outbound call centers and businesses. If your business relies on connecting with customers by phone, this growing…
SMS Pricing in Australia
SMS is one of the most powerful communication tools for small and medium-sized enterprises (SMEs) to engage with customers. Understanding the intricacies of SMS pricing is crucial for businesses aiming…
Included Call Plans: Bundle Outgoing Calls and Save
Managing your phone lines doesn’t have to be complicated… or expensive. Enfonica’s Cloud SIP offers a modern and flexible way to connect your phone system or cloud platform to the…
Managing Projects in the Enfonica Console
The Enfonica Console is an online platform that allows you to create custom communication experiences. Whether you’re provisioning 1300 and 1800 numbers, configuring call routing, running SMS marketing campaigns, or…
Implementing a Business Continuity Plan for your Call Center
From platform outages to natural disasters, unexpected events can quickly disrupt your call center’s operations. When your business depends on being available to customers, even a short period of downtime…
Improve CX with Call Recording and Transcription
Whether you’re dealing with a frustrated caller who claims they were given the wrong information or you’ve noticed a recurring issue in customer interactions, without a record of these conversations…
Enfonica’s Cloud SIP for Contact Centers
Call centers operate in a demanding environment where efficiency, reliability, and call quality directly impact customer satisfaction. High call volumes and the need for seamless integrations put immense pressure on…
Per-User vs. Per-Channel Pricing for Teams Calling: Which Saves You More?
When it comes to enabling Microsoft Teams Phone, businesses are faced with an important pricing decision: per-user vs. per-channel pricing. While both models allow you to make and receive calls…
