An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Viewing a SIP Trace
SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…
Reduce costs and optimize your 1300 by routing calls over SIP
Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
How SMS Messages are Charged
Does SMS charging confuse you? You’re not alone. Understanding how SMS messages are charged is not completely straight-forward. There’s a few things to keep in mind before sending an SMS….
Has Your Business Outgrown Your Legacy Telco?
Telecommunications is constantly evolving, with new technologies making businesses question the way they communicate. Advancements in cloud computing have pushed many to transform their business model, so the question is:…
How to Activate a Phone Number in Minutes
We know your time is valuable, which is why Enfonica has built an intelligent software layer that allows businesses to provision voice and SMS-enabled phone numbers in minutes. Whether it…
Enfonica vs. Telstra: A Price Comparison
Choosing the right telco for your business is the first step in improving your communication channels. To help your business make a more informed decision, we’ll be publishing comparisons between…
Why Choosing the Right Phone Number Matters
Branding can be a critical factor when building a success business. Your logo, your website and your ad campaigns are crucial to creating and maintaining a strong public identity. Your…
4 Dishonest Telco Tactics to Watch Out For
Communicating with your customers and providing a great customer experience is more important today more than ever. Unfortunately, many telcos would rather make a dishonest dollar than provide an honest…
A Guide to Porting Australian Phone Numbers
We know breakups can be hard, but porting phone numbers from your old telco shouldn’t be painful. Although the process may seem mysterious, migrating voice and messaging traffic to a…
