Managing calls for businesses with multiple locations, especially through centralized 1300 numbers, has always been a balancing act. Customers expect to connect quickly to their nearest location, but traditional call…
Configuring voicemail failover for a SIP trunk
Implementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your calls will always be…
Build an IVR
An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Enfonica & SMS Marketing
If you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when you’re…
Routing Customer Calls Using Postcodes
Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…
