Whether you’re dealing with a frustrated caller who claims they were given the wrong information or you’ve noticed a recurring issue in customer interactions, without a record of these conversations…
Per-User vs. Per-Channel Pricing for Teams Calling: Which Saves You More?
When it comes to enabling Microsoft Teams Phone, businesses are faced with an important pricing decision: per-user vs. per-channel pricing. While both models allow you to make and receive calls…
Personalise Your Telco Media with Enfonica Flow
A strong brand isn’t just about logos and colors. It’s about how your business feels, sounds, and connects with customers. Every touchpoint shapes how your brand is perceived, including your…
Build Amazing Call Experiences with Enfonica Flow
Managing your business’s phone system shouldn’t be complicated. With Enfonica’s Flow builder, you have full control over how your customers connect with your business, without needing a background in telecom…
3CX, Powered By Enfonica
Great communication tools keep businesses, teams, and customers connected. The 3CX Phone System, powered by Enfonica, is revolutionizing how companies manage their communications by replacing traditional phone systems with a…
Teams Direct Routing: Phone calls directly in Teams
Microsoft Teams has become a powerhouse for collaboration, enabling seamless chat, meetings, and document sharing. But did you know Teams can also replace your traditional phone system? With Teams Direct…
Imagine It, Then Build It With Programmable Voice
In today’s fast-paced digital world, the demand for seamless communication has never been greater. Telecommunications, an industry long known for its complexity, is undergoing a transformation driven by cloud technology…
Configuring voicemail failover for a SIP trunk
Implementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your calls will always be…
Build an IVR
An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Viewing a SIP Trace
SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…
