Great communication tools keep businesses, teams, and customers connected. The 3CX Phone System, powered by Enfonica, is revolutionizing how companies manage their communications by replacing traditional phone systems with a…
Teams Direct Routing: Phone calls directly in Teams
Microsoft Teams has become a powerhouse for collaboration, enabling seamless chat, meetings, and document sharing. But did you know Teams can also replace your traditional phone system? With Teams Direct…
Imagine It, Then Build It With Programmable Voice
In today’s fast-paced digital world, the demand for seamless communication has never been greater. Telecommunications, an industry long known for its complexity, is undergoing a transformation driven by cloud technology…
Configuring voicemail failover for a SIP trunk
Implementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your calls will always be…
Build an IVR
An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Viewing a SIP Trace
SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…
Routing Customer Calls Using Postcodes
Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…
Reduce costs and optimize your 1300 by routing calls over SIP
Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
Enfonica Launches Global Outbound Voice
Making international calls is a standard feature of most telephony services, but not all international calls are the same. Routes to international destinations are often prioritized by cost, where call…
5 Tips to Increase Answer Rate in your Outbound Call Center
Consumers have declining trust in unknown calls, resulting in outbound call centers that are unable to contact hot prospects. Luckily, there are a variety of techniques that can increase the probability that calls are answered.
