Great communication tools keep businesses, teams, and customers connected. The 3CX Phone System, powered by Enfonica, is revolutionizing how companies manage their…
Continue reading: 3CX, Powered By EnfonicaMicrosoft Teams has become a powerhouse for collaboration, enabling seamless chat, meetings, and document sharing. But did you know Teams can also replace your…
Continue reading: Teams Direct Routing: Phone calls directly in TeamsIn today’s fast-paced digital world, the demand for seamless communication has never been greater. Telecommunications, an industry long known for its complexity, is…
Continue reading: Imagine It, Then Build It With Programmable VoiceImplementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your…
Continue reading: Configuring voicemail failover for a SIP trunkAn IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…
Continue reading: Build an IVRSIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call…
Continue reading: Viewing a SIP TraceToday we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a…
Continue reading: Routing Customer Calls Using PostcodesSay goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
Continue reading: Reduce costs and optimize your 1300 by routing calls over SIPMaking international calls is a standard feature of most telephony services, but not all international calls are the same. Routes to international destinations are often…
Continue reading: Enfonica Launches Global Outbound VoiceMeet Average Joe. He’s just bought a new car and needs to buy insurance. He searches online and finds Great Insurance, who seem to be a trustworthy insurance provider…
Continue reading: 5 Tips to Increase Answer Rate in your Outbound Call Center
