Guides, news and product updates on cloud communications, voice and SMS.
SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call…
Continue reading: Viewing a SIP TraceIf you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when…
Continue reading: Enfonica & SMS MarketingToday we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a…
Continue reading: Routing Customer Calls Using PostcodesSay goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…
Continue reading: Reduce costs and optimize your 1300 by routing calls over SIPDoes SMS charging confuse you? You’re not alone. Understanding how SMS messages are charged is not completely straight-forward. There’s a few things to keep in mind…
Continue reading: How SMS Messages are ChargedMaking international calls is a standard feature of most telephony services, but not all international calls are the same. Routes to international destinations are often…
Continue reading: Enfonica Launches Global Outbound VoiceTelecommunications is constantly evolving, with new technologies making businesses question the way they communicate. Advancements in cloud computing have pushed many to…
Continue reading: Has Your Business Outgrown Your Legacy Telco?Meet Average Joe. He’s just bought a new car and needs to buy insurance. He searches online and finds Great Insurance, who seem to be a trustworthy insurance provider…
Continue reading: 5 Tips to Increase Answer Rate in your Outbound Call CenterWe know your time is valuable, which is why Enfonica has built an intelligent software layer that allows businesses to provision voice and SMS-enabled phone numbers in…
Continue reading: How to Activate a Phone Number in MinutesChoosing the right telco for your business is the first step in improving your communication channels. To help your business make a more informed decision, we’ll be…
Continue reading: Enfonica vs. Telstra: A Price Comparison
