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Enfonica

Enfonica

  • Posted in
    • Enfonica
    • SIP Trunks

Teams Direct Routing: Phone calls directly in Teams

  • Posted byby Braydon Gould
  • November 29, 2024
  • 2 minute read

Microsoft Teams has become a powerhouse for collaboration, enabling seamless chat, meetings, and document sharing. But did you know Teams can also replace your traditional phone system? With Teams Direct…

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  • Posted in
    • API
    • Enfonica

Imagine It, Then Build It With Programmable Voice

  • Posted byby Braydon Gould
  • November 29, 2024
  • 2 minute read

In today’s fast-paced digital world, the demand for seamless communication has never been greater. Telecommunications, an industry long known for its complexity, is undergoing a transformation driven by cloud technology…

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  • Posted in
    • Enfonica
    • Phone Numbers

Preconfiguring Phone Numbers Before They Port

  • Posted byby Braydon Gould
  • November 29, 2024
  • 2 minute read

Porting phone numbers should be seamless to keep your business operations running smoothly. Enfonica’s innovative tools help you preconfigure and test numbers ahead of time, ensuring a stress-free and disruption-free…

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  • Posted in
    • SIP Trunks
    • Tutorial

How to Test SIP Connectivity Using sipsak

  • Posted byby Shane Mitchell
  • November 25, 2024
  • 2 minute read

In this guide, we’ll walk through how to use sipsak to verify bidirectional UDP connectivity.

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  • Posted in
    • Call Center
    • Market Research

Supercharge your Forsta Platform with Enfonica’s Email to SMS

  • Posted byby Braydon Gould
  • October 21, 2024
  • 2 minute read

Connecting with participants is crucial for market research companies. Whether you’re chasing high response rates or accurate, timely insights, Enfonica’s Email to SMS solution, helps you achieve just that. With…

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  • Posted in
    • Call Center
    • Customer Experience

Configuring voicemail failover for a SIP trunk

  • Posted byby Braydon Gould
  • December 4, 2023
  • 1 minute read

Implementing a failover plan doesn’t need to be complex. By configuring automatic failover policies on Enfonica SIP trunks, you can enjoy peace of mind knowing your calls will always be…

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  • Posted in
    • Customer Experience
    • Flow

Build an IVR

  • Posted byby Braydon Gould
  • December 4, 2023
  • 1 minute read

An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…

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  • Posted in
    • SIP Trunks
    • Voice

Viewing a SIP Trace

  • Posted byby Braydon Gould
  • December 4, 2023
  • 1 minute read

SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…

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  • Posted in
    • Announcement
    • Customer Experience

Enfonica & SMS Marketing

  • Posted byby Shane Mitchell
  • November 11, 2022
  • 2 minute read

If you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when you’re…

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  • Posted in
    • Announcement
    • Customer Experience

Routing Customer Calls Using Postcodes

  • Posted byby Shane Mitchell
  • November 11, 2022
  • 2 minute read

Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…

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