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Enfonica

Enfonica

  • Posted in
    • Customer Experience
    • Flow

Build an IVR

  • Posted byby Braydon Gould
  • December 4, 2023
  • 1 minute read

An IVR is an automated phone menu where callers can navigate with key presses (eg. 1 for sales, 2 for support). You can create great call experiences for your customers…

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  • Posted in
    • SIP Trunks
    • Voice

Viewing a SIP Trace

  • Posted byby Braydon Gould
  • December 4, 2023
  • 1 minute read

SIP traces provide key information to troubleshoot SIP trunks, endpoints and other trunk-related issues. Viewing a SIP trace should be the first thing you do if a call isn’t connecting…

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  • Posted in
    • Announcement
    • Customer Experience

Enfonica & SMS Marketing

  • Posted byby Shane Mitchell
  • November 11, 2022
  • 2 minute read

If you’re like most people, you probably use your phone for just about everything. You use it to stay connected with your friends and family, to get directions when you’re…

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  • Posted in
    • Announcement
    • Customer Experience

Routing Customer Calls Using Postcodes

  • Posted byby Shane Mitchell
  • November 11, 2022
  • 2 minute read

Today we’re excited to announce that the Route by Postcode feature of Enfonica Flow is out of beta! If you operate a business with multiple locations and have a centralized…

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  • Posted in
    • Call Center
    • Legacy Telcos

Reduce costs and optimize your 1300 by routing calls over SIP

  • Posted byby Braydon Gould
  • November 3, 2022
  • 2 minute read

Say goodbye to DIDs and say hello to SIP. If you’ve managed 13, 1300 or 1800 numbers before, you might know that they are generally diverted behind-the-scenes to a DID…

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  • Posted in
    • API
    • SMS

How SMS Messages are Charged

  • Posted byby Braydon Gould
  • March 21, 2022
  • 2 minute read

Does SMS charging confuse you? You’re not alone. Understanding how SMS messages are charged is not completely straight-forward. There’s a few things to keep in mind before sending an SMS….

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  • Posted in
    • Enfonica
    • Legacy Telcos

Has Your Business Outgrown Your Legacy Telco?

  • Posted byby Braydon Gould
  • February 2, 2022
  • 2 minute read

Telecommunications is constantly evolving, with new technologies making businesses question the way they communicate. Advancements in cloud computing have pushed many to transform their business model, so the question is:…

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  • Posted in
    • Call Center
    • Phone Numbers

5 Tips to Increase Answer Rate in your Outbound Call Center

  • Posted byby Shane Mitchell
  • June 24, 2021
  • 3 minute read

Consumers have declining trust in unknown calls, resulting in outbound call centers that are unable to contact hot prospects. Luckily, there are a variety of techniques that can increase the probability that calls are answered.

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active-phone-numbers
  • Posted in
    • API
    • Phone Numbers

How to Activate a Phone Number in Minutes

  • Posted byby Braydon Gould
  • June 16, 2021
  • 3 minute read

We know your time is valuable, which is why Enfonica has built an intelligent software layer that allows businesses to provision voice and SMS-enabled phone numbers in minutes. Whether it…

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  • Posted in
    • Billing
    • Legacy Telcos

Enfonica vs. Telstra: A Price Comparison

  • Posted byby Braydon Gould
  • June 10, 2021
  • 1 minute read

Choosing the right telco for your business is the first step in improving your communication channels. To help your business make a more informed decision, we’ll be publishing comparisons between…

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