Flow Step: Route by Caller ID¶
The Route by Caller ID step routes an incoming call based on who is calling. It compares the caller's number (the caller ID, or "from" number) against a list of numbers you configure, and takes the "Match" exit if the caller's number exactly matches one of them, or the "No Match" exit otherwise. Use it to implement call flows such as priority service for specific callers or to block nuisance callers. This step does not play any audio to the caller.
Configuration¶
| Field | Description |
|---|---|
| Caller IDs | The list of numbers to match against. At least one is required. Numbers must be entered in full international (E.164) format with a leading +, for example +61755551234. |
Exits¶
The Route by Caller ID step has two exits.
| Type | Description |
|---|---|
| Match | Taken when the caller's number exactly matches one of the configured caller IDs. |
| No Match | Taken for every other caller, including callers who present a withheld or anonymous number. |